IT Coordinator

Recruiter
JW Anderson
Location
London (Central), London (Greater) (GB)
Posted
04 Aug 2022
Closes
04 Sep 2022
Function
Technology
Contract Type
Permanent

The purpose of this role is to provide IT and systems support for the companywide operation.

Main Responsibilities:

Hardware:

  • First onsite point of contact for all hardware support matters (endpoint, LAN devices, fixed phone, mobile devices etc.), with support from 3rd party providers
  • Managing the relationship with 3rd party hardware support providers, including IT Support provider
  • Administrating and accounting for all company hardware purchasing/disposals
  • Working cross functionally across HR and Ops team to ensure all IT requirements are in place for team members onboarding/offboarding
  • Proactively maintaining IT devices by reviewing the asset list regularly, organising repairs and upgrades as necessary and working with IT Support provider on a monthly asset review
  • Support Operations Director with the IT strategy for the company
  • Responsible for IT, landline and mobile asset management and uphold reporting to the Operations Director

Software:

  • First onsite point of contact for all software support matters
  • Working closely with IT 3rd party to resolve all internal software IT issues
  • Managing the relationship with 3rd party software support providers
  • Administrating and accounting for all company software’s (M365, Adobe…etc.)
  • Responsible for creating and delivering timely IT training support documentation company wide
  • Support delivering processes that uphold the efficiency in software use and future developments

Systems:

  • First onsite point of contact for all systems support matters
  • Administrating and accounting for all company core system (ERP, POS, Financial Accounting) platforms (RLM, Cegid Joor etc.)
  • Working with 3rd party support providers to ensure maintenance and support for all integration touch points between systems (API, SFTP, EDI etc.)
  • Support Operations Director with the Systems strategy for the company and future developments
  • Support delivering processes that uphold the efficiency in systems

Projects:

  • Supporting ad hoc departmental and team projects specialist IT and systems projects


Required Skills and Experience:

  • At least 3 years’ experience in an office environment, ideally in a creative industry
  • Advanced IT knowledge
  • MAC & PC experience
  • M365 administration and delivery experience, across SharePoint/OneDrive, Outlook, Teams
  • Experience of server virtualisation (VMware), Microsoft Active Directory, Microsoft Intune, other MDM software preferable
  • Well rounded in MS Office packages: Word, PowerPoint, Excel, and Outlook.
  • Proactive and able to work in a fast paced environment
  • Excellent communication skills
  • Well-presented and meticulous
  • Effective multitasker
  • A firm project management understanding
  • Confidential and professional at all times