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IT Coordinator

Employer
JW Anderson
Location
London (Central), London (Greater) (GB)
Closing date
4 Sep 2022

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Function
Technology
Level
Coordinator / Executive
Contract Type
Permanent

Job Details

The purpose of this role is to provide IT and systems support for the companywide operation.

Main Responsibilities:

Hardware:

  • First onsite point of contact for all hardware support matters (endpoint, LAN devices, fixed phone, mobile devices etc.), with support from 3rd party providers
  • Managing the relationship with 3rd party hardware support providers, including IT Support provider
  • Administrating and accounting for all company hardware purchasing/disposals
  • Working cross functionally across HR and Ops team to ensure all IT requirements are in place for team members onboarding/offboarding
  • Proactively maintaining IT devices by reviewing the asset list regularly, organising repairs and upgrades as necessary and working with IT Support provider on a monthly asset review
  • Support Operations Director with the IT strategy for the company
  • Responsible for IT, landline and mobile asset management and uphold reporting to the Operations Director

Software:

  • First onsite point of contact for all software support matters
  • Working closely with IT 3rd party to resolve all internal software IT issues
  • Managing the relationship with 3rd party software support providers
  • Administrating and accounting for all company software’s (M365, Adobe…etc.)
  • Responsible for creating and delivering timely IT training support documentation company wide
  • Support delivering processes that uphold the efficiency in software use and future developments

Systems:

  • First onsite point of contact for all systems support matters
  • Administrating and accounting for all company core system (ERP, POS, Financial Accounting) platforms (RLM, Cegid Joor etc.)
  • Working with 3rd party support providers to ensure maintenance and support for all integration touch points between systems (API, SFTP, EDI etc.)
  • Support Operations Director with the Systems strategy for the company and future developments
  • Support delivering processes that uphold the efficiency in systems

Projects:

  • Supporting ad hoc departmental and team projects specialist IT and systems projects


Required Skills and Experience:

  • At least 3 years’ experience in an office environment, ideally in a creative industry
  • Advanced IT knowledge
  • MAC & PC experience
  • M365 administration and delivery experience, across SharePoint/OneDrive, Outlook, Teams
  • Experience of server virtualisation (VMware), Microsoft Active Directory, Microsoft Intune, other MDM software preferable
  • Well rounded in MS Office packages: Word, PowerPoint, Excel, and Outlook.
  • Proactive and able to work in a fast paced environment
  • Excellent communication skills
  • Well-presented and meticulous
  • Effective multitasker
  • A firm project management understanding
  • Confidential and professional at all times

Company

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