Store Manager Outlet - La Roca Village

Job description:

JOB PURPOSE

To promote, as Brand Ambassador, the brand loyalty of customers oriented to the purchase of luxury goods (including Top Clients and VIPs) with a proactive commercial attitude. To ensure, in compliance with the directions set by the Headquarters the achievement of set objectives and a correct Outlet management.

RESPONSIBILITIES

SALE

• Keep up-to- date on the fashion and luxury world, monitoring the activities of competitors and conveying the information acquired to the team.
• Represent the Company image in terms of his/her own standing, grooming and of the staff entrusted.
• Guarantee an excellent welcoming service and supervise sales in order to ensure customer satisfaction and maintenance of the quality standards required.
• Manage and solve any critical issues or disputes connected with the selling process.

TEAM

• In charge of human resources selection for the Outlet in coordination with the relevant HR function.
• Manage the work team, assigning focused objectives and workloads, coordinating the activities and monitoring results in order to guarantee their constant professional growth.
• Is aware of and comply with labor and commercial laws.
• Constantly interact with the team in order to guarantee a correct flow of information on the store performance.
• Know and comply with safety measures for the protection of the Personnel and the clients.

PRODUCT AND VISUAL DISPLAY

• Take care of the store image and comply with the guidelines and standards set by the Management in terms of product and display.

STOCKROOM

• Monitor the stock and verify the alignment between stock and business potential of the store in a functional and effective way to the sale.
• Comply with all the measures required to guarantee that good care is taken for valuable products and materials available in the store, in cooperation with the Stock Manager.
• Supervise and control the activities connected with year-end, sector and rotation stock takes by product category, with responsibility over the relevant results.
• Supervise the product packaging and positioning for the protection of corporate assets.                                  

PROCEDURES

• Monitor the correct distribution of resources in the store in order to prevent any thefts.
• Transfer the knowledge of Company procedures to his/her own team and take care of their correct enforcement.
• Liaise with the Management for the communication and management of any loss (product and money thefts, etc.).
• Verify the correct enforcement of security procedures (managing the store keys, securing the store safe, etc.).

KNOWLEDGE AND SKILLS

Bachelor’s Degree
Experience of at least 1-3 years in similar positions in structured environments

Very good knowledge of the Microsoft Office package (Excel, PowerPoint) and business management systems (SAP)

Accurate, flexible and goal-oriented

Leadership and very good team coordination skills

Business driven

Well-organized and strong focus on details

Natural capacity to welcome customers

Very good standing

Fluent spoken English expected.