User Experience Manager - PVH Corp.

Recruiter
PVH
Location
New York, New York, United States of America
Posted
06 Aug 2022
Closes
14 Sep 2022
Ref
PVH1USR27945WDINTERNALENGLOBALEXTERNAL
Function
Technology
Level
Manager
Hours
Full Time
Are you an innovative and insightful thinker who likes solving complex business problems?

Have you facilitated cross-functional teams focused on achieving Consumer outcomes that utilize Digital Commerce products?

Do you have a deep understanding and a passion for Agile Product Management?

If so, PVH TPG is looking for you!

PVH has embarked upon building a Global Digital Commerce platform, a world class ecosystem focused around the needs of our customers, while also being operationally efficient. In your new role within the Global Digital Commerce team, you will have the opportunity to help define and shape the future of Digital Commerce across all of PVHs brands and across the globe.

PVH is one of the world's largest global apparel companies. With a history going back over 135 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the world's largest global apparel companies. We own and market iconic brands like CALVIN KLEIN and Tommy Hilfiger, and, in addition, market a variety of goods under our own and licensed brands. We are over 35,000 associates operating in over 40 countries.

The User Experience Manager will collaborate with Global Digital Commerce business, process and technology partners across PVH brands, helping to analyze, craft, and prioritize solutions to our Consumer's most impactful problems. You will collaborate with technical and non-technical stakeholders to translate business needs into technical product requirements, and work with engineering team(s) to build and deliver world-class technology solutions.You will collaborate with Product Managers, engineering teams as well as external partners to drive consumer focused, best in class experiences enabling business value.

You will collaborate with experts in the digital commerce space to develop innovative digital experience solutions ensuring best-of-breed customer experiences across the path to purchase customer journey. The team is leveraging the best-in-class digital commerce tools, and you will have the opportunity to hone you experience with them and help evolve our application of them.

PRIMARY RESPONSIBILITIES/ACCOUNTABILITIES OF THE JOB:

  • How you'll work with Business teams:
    • Drive User Experience guidelines and standards to ensure a consistent, best-in-class customer experience within brands and across regions.
    • Launch new features/capabilities and drive evolution required to meet the needs of the ever-evolving consumer.
    • Continuously engage with Product users, partners, and communities to understand their priorities, challenges, and design solutions that are tailored to the unique consumer journeys and personas of our brands.
    • Develops partnership with Regional businesses, consumer advocates, experience designersto facilitate cross-brand and cross region roadmaps
    • Work effectively across teams and geographies, creating alignment and influencing stakeholders of all levels and of all disciplines across PVH/TPG

  • What you'll work on:
    • Evolving the Customer Experience in collaboration with Regional Businesses and Brands to ensure consistency and enable a seamless User journey.
    • Manage, Maintain, and Evolve the global design system to provide consistency and better integrate and automate design changes into the User Experience.
    • Provides insights on business value while considering user experience designs and optimizations.
    • Partner with scrum teams, playing an active role in mitigating impediments impacting successful team completion of defined goals
    • Stays connected with industry experts & strategic partners, understanding emerging user experience trends & competitive landscape
    • Form a bridge between the business and consumer determining how to reshape the interactions between the business and consumer. Identify what frustrates customers and then determine what would classify as a positive experience for the customer

________________________________________________________________

QUALIFICATIONS & EXPERIENCE:

Experience:
  • Passion for solving customer problems through innovation. Proven track record designing experiences that are engaging and that customers love.
  • 5+ years' experience with Digital Commerce ecosystems in the Retail Industry.
  • 7+ years' experience in a User Experience/Design role working with Digital Commerce and Marketing solutions.
  • Strong creative and experience mindset
  • Experience with data analytics, customer feedback, focus groups, and other alternate methods to gain insights to the customer and leverage to refine the User Experience. \
  • Significant experience with design systems and design tools (Figma a strong plus).
  • Experience identifying use case opportunities for Digital Commerce, building POC's to prove out value and justify investment
  • Demonstrated ability to communicate, engage and manage through influence across a large global organization
  • Demonstrated ability to understand business metrics and translate company goals and objectives into digital experiences
Education:

B.S. degree in a marketing, digital media, computer science and interactive or graphic design related field or equivalent work experience

Skills:
  • Expert hands on knowledge of Design Systems and Design Tools (Figma a plus as well as alternate industry tools including Adobe, Zeplin, OmniGraffle, Illustrator and Sketch)
  • Strong knowledge of Retail Digital Commerce capabilities
  • Hands on experience with product management tools including Jira (or similar)
  • Excellent interpersonal, written and verbal communication skills; demonstrated ability to develop strong relationships with and effectively communicate complex ideas to technical and non-technical audiences

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PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications, consistent with applicable law and without regard to race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH also has a strong corporate commitment to inclusion, diversity and to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential. To achieve these goals, across the United States and its territories, PVH prohibits any PVH employee, agent or representative from requesting or otherwise considering any job applicant's current or prior wages, salary or other compensation information in connection with the hiring process. Accordingly, applicants are asked not to disclose this salary history information to PVH

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