Retail Operations Coordinator Benelux | Fulltime (40h)

Recruiter
Hugo Boss
Location
Amsterdam, New Hampshire, Netherlands
Posted
06 Aug 2022
Closes
11 Aug 2022
Ref
117265
Function
Operations
HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 14,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!

Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!

The position will be based in Amsterdam. Your main responsibility will be to coordinate the Retail Operations activities in the Benelux region, but you will be part of an international team of Retail Operators throughout Western Europe and as such you will also experience international exposure via working on projects for the Western Europe region.

This is an exciting opportunity for everyone who loves a fast pace, performance driven Fashion Retail environment.

What you can expect:

Support stores
  • Daily contact person between stores and head office for all store operations related topics
  • Perform investigations into any issues found and find solution with relevant stakeholders
  • Grant access & update information on relevant Retail Systems
  • Be responsible for store stationary orders incl. Shopping bags to ensure an efficient service. Budget, order and control costs.
  • Train Stores on systems and processes in collaboration with the local Training Manager


Communication
  • Take ownership of the quality and consistency of the communication flow between head office and stores (e.g. updating Retail Newsletter, Retail guidelines and Trading Calendar).
  • Manage the relationship with selected Suppliers, e.g Shoppertrack, Global Blue
  • Build Retail Challenges throughout the year with the aim to motivate and engage whilst keeping in line with budgets
  • Manage yearly local Retail Meetings (Budget, Agenda, Organisation)
  • Be the local key Retail Operations contact for all Stakeholder


Process & Projects
  • Analyze & review current business practices to ensure stores are effectively utilizing systems, standards and processes to meet business needs
  • Implementing new processes and procedures & Guidelines according to business demands and roll out throughout the Western Hub if applicable.
  • Actively drive Omnichannel and Virtual Selling in the market (e.g. incentives, new features)
  • Be the Benelux key contact person for the HQ for selected (pilot) projects in the market and facilitate the roll out
  • Coordinate Store Project Meetings to make sure projects are running smoothly
  • Manage the Monday Trade Meetings
  • Liaise with the Head of Retail, Finance, IT and HQ in order to budget the needed Store equipment like iPods, iPads, Mobile Printer, Teamwear etc


Reports & Analysis
  • Monitor and analyze direct customer feedback
  • Update a create relevant Reports in order to track key Performance KPI's
  • Support the Head of Retail Benelux & Area Managers in ad hoc requests (e.g. reporting and analyzing key statistics on business performance, presentations)


Your profile:

  • A relevant University degree: Bachelor required; Master's is a plus
  • 3+ years of relevant experience, preferable in retail operations
  • Experience from working in a store
  • Strong analytical, organizational and numerical skills combined with close attention to details
  • Extensive communication skills on all levels and a high level of commitment
  • Good general understanding of retail environment and systems
  • Excellent written and verbal communication in both Dutch and English
  • Strong Computer literacy, especially with Excel & PowerPoint
  • Enthusiastic, self-confident and self-motivated. Shows ambition to drive through initiatives and change to achieve company targets
  • Willing to adapt and take on new challenges and driven to continually improve
  • Able to handle multiple demands and competing priorities successfully


Your benefits:

HUGO BOSS offers its employees exceptional working conditions in an international environment. If you are interested in the fashion sector and challenges inspire your ambition, we would like to get to know you.

Agency and Third Party Recruiter Notice:

Agencies that submit a resume to HUGO BOSS Benelux B.V. must have a current HB Agency Agreement executed by a member of the Human Resource department. In addition, agencies may only submit candidates to positions for which they have been invited to do so by one of our HR Advisors. All unsolicited resumes sent to us will be considered property of HUGO BOSS Benelux B.V. HUGO BOSS will not be held liable to pay a placement fee.

Please note that 'agency calls' are not appreciated .

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person's authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.