Night Shift-People Services Generalist

Neiman Marcus
Pittston, Pennsylvania, United States
09 Aug 2022
01 Nov 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


The Assistant HR Manager is responsible for overseeing all aspects of non-exempt recruitment, training and retention in order to ensure that facility goals are met. Provides ongoing support to all associates and ensures compliance of all federal, state, and local regulations regarding employment practices.

NIGHT SHIFT: Tuesday to Friday 4:00pm-2:30am (Will work days until Jan/Feb when we move to new building)

Job Summary:

The People Services Generalist is responsible for supporting a dedicated client group and delivering exceptional service to both internal and external customers in a welcoming environment. This key position reports to the Manager, People Services and will support associates within our Service Centers.

Job Duties:
  • Client Relations: Serve as the primary people services contact for general questions and concerns from associates. Build relationships and credibility with associates and leaders by delivering exceptional customer service
  • Associate Relations: Assist with responding to employee relations issues and support internal investigations. Educate and coach leaders on the performance management process and participate in delivery of progressive discipline and performance improvement plans.
  • Support the talent attraction process: Gather and review job descriptions from hiring managers, post roles, and communicate relevant details to both hiring managers and talent acquisition partners
  • Associate Onboarding: Educate and support hiring managers regarding the onboarding process, coordinate and communicate with new hires to plan for their first day, and complete local and/or virtual new hire orientation
  • Develop and provide regular associate monthly communications, as well as craft ad-hoc communications to support important events like annual benefits enrollment, among others
  • Educate leaders and associates regarding the leave of absence process as needed; manage communications with external partners and tracking of all leaves
  • Conduct exit interviews with associates to gather key attrition insights and process all exit paperwork in a timely manner
  • Facilitate training for both associates and leaders
  • Support the quarterly goal setting process and educate associates on resources to drive their career growth
  • Complete administrative tasks such as: reviewing/entering timecard updates and overseeing the UKG timekeeping process; processing job changes, maintaining associate files, setting up direct deposit or other payroll activities, completing unemployment claims, etc.
  • Conduct a regular audit of associate records, ensuring accuracy between the internal HRIS system and published organization charts

  • Bachelor's Degree in Business or related field
  • 2-3 years' experience in a Human Resources role required
  • Basic understanding of major employment laws
  • Working knowledge of MS Office (emphasis on Excel) and Oracle HRIS (preferred).
  • Excellent customer service skills
  • Exceptional attention to detail
  • Strong verbal and written communication skills
  • Ability to prioritize and manage multiple tasks
  • Prior experience working with an IT/Digital client group (preferred)
  • PHR or SRHM-CP (preferred)

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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