Director, People Services

Neiman Marcus
Illinois, Illinois, United States
09 Aug 2022
30 Sep 2022
Human Resources

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


The Director, People Services will serve as the strategic People Services business partner and trusted advisor to the Marketing organization. As the lead PS partner, this role will have full accountability for the development and implementation of the PS strategy within the Marketing function. This role partners with marketing leaders to provide strategic HR leadership and delivery and partners with the broader People Services ecosystem to bring the full suite of offerings to enhance the associate value proposition.

  • Translates the business strategy into a people strategy for the respective functions and oversees delivery against that plan, ensuring full integration to drive synergy and quality of outcomes
  • Aligns specific business objectives with a PS plan and priorities; coordinates and delivers through the People Services operating model
  • Consults with senior leaders and provides People Services guidance to ensure achievement of goals; serves as advisor and coach
  • Leads all global People Services (PS) processes within the business unit and partners with PS Centers of Excellence to develop and execute both long-term and short-term PS strategies that directly support and enable business objectives
  • Collects feedback, analyzes trends and metrics with the People Analytics team to develop solutions, programs and policies to enhance the associate value proposition
  • Provides day-to-day performance management guidance to assigned business leader and assigned business unit (e.g., coaching, counseling, career development)
  • Provides guidance and input on business unit organization and talent effectiveness initiatives, including organization design, workforce planning, succession planning, etc.
  • Partners with business leaders to evolve and embed the organizational culture and develop and lead change plans that engage leaders and employees
  • Manages and resolves complex Associate Relations issues
  • Monitors the level of PS impact, influence and partnership within the organization and works with key PS partners to ensure that there is alignment on delivery of quality PS services and performance
  • Leads and develops a team to support effective execution of all objectives, and enables professional development and career growth for team members

  • Ability to understand the business operations from both a strategic and tactical perspective
  • Demonstrated strong business acumen, operational skills, and successful partnership with all components of the People Services support model and operations
  • Demonstrated ability to drive the strategic PS agenda using both data analytics and knowledge of the organization and its employees
  • Great listening skills, critical thinking skills, and solution-articulation skills
  • Excellent interpersonal skills with the ability to advise effectively and tactfully, counsel, coach, and negotiate within all levels of the organization
  • Change agent and experienced in transformation with excellent judgment and executive presence and the ability to interface with and influence senior executives
  • Ability to work in changing environments, navigate complexity, and strategically promote an inclusive/diverse workforce

  • A minimum of 10 years of senior level human resources business experience, with at least five years of direct partnership with business leaders to drive measurable results
  • Bachelor's degree in Human Resources, Business or related field and 10 years' experience in human resources or related area, preferred

To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.