Manager, Retail Expense Operations

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
10 Aug 2022
Closes
27 Oct 2022
Ref
22555
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The Retail Expense Performance Manager supports all aspects of non-payroll expense for retail stores, including planning, budgeting, forecasting and reporting. This role reports to the Director of Retail Expense & Profitability and routinely collaborates with various cross functional leaders to support company strategy and drive profitability improvement.

Responsibilities & Duties
  • Provides oversight and leadership in managing non-payroll expense that aligns with company strategy for Neiman Marcus and Last Call stores.
  • Provide leadership, direction and guidance to direct reports and cross functional business partners in forecasting, planning, budgeting and reporting all retail non-payroll expense
  • Initiates and leads cross functional partners on establishing, refining, and maintaining retail expense budgets / forecasts (capital and operating expenses). Ensures that budgeting and planning process evolves and aligns with business initiatives.
  • Collaborates with cross functional partners and store leaders to identify and execute expense related initiatives and practices that drive profit improvement
  • Leads direct and indirect reports in the following
    • analyzing data to understand profitability impact and identify improvement opportunities
    • analyzing data to provide recommendation on initiatives / actions to achieve goals and support continuous profit improvement
    • delivering accurate, timely, informative and actionable reporting
  • Provide ongoing education of store leaders and key business partners through formal and informal presentation on expense and profit improvement strategy and initiatives
  • Guides and directs direct and indirect reporting on extracting meaningful data and presenting information in a manner that support decision making and proactive / reactive response
  • Lead and manage key store expense vendor relationships (ex: housekeeping, supplies)
  • Delivers formal and informal presentation / communication of data and analysis to a variety of audiences for that support decisioning and action
  • Continually evaluates trends or patterns using data and key performance indicators to identify issues and recommends action plans as necessary
  • Stays current on expense management industry trends and determines relevant application to the Neiman Marcus labor management models
  • Partner closely with finance, spend management, LP, facilities, supply chain, credit services, store ops


  • 4-6 years of store operations experience
  • 2+ years of stores / field leadership experience preferred
  • Bachelor's degree in Finance or Accounting. MBA or CPA preferred
  • Experience in Essbase/Oracle preferred
  • History of driving results and performance through influence
  • Strong ability to successfully interface with all levels and areas of the organization, establish close working relationships, and build consensus and support for improvement opportunities
  • Adept at identifying operational improvement opportunities and working with others to generate and implement solutions
  • Strong ability to influence without authority and drive change across multiple functions in a dynamic environment
  • Exceptional verbal and written communication skills; strong facilitation, interpersonal, and teamwork skills are required
  • Proven ability to manage multiple assignments at once and shift work based on business needs
  • Ability to quickly learn the high-level flow of applications and processes
  • Passion and ability to work in a retail store environment on a frequent basis
  • Strong in Microsoft Excel and PowerPoint

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