Head of Operations and Partner Consulting

10 Aug 2022
11 Aug 2022
We are currently looking for a Head of the Operations and Partner Consulting teams within Connected Network. In this position, you will play a key role leading strategic projects, providing superior support to our Partners and building and growing the business in a fast paced and dynamic environment. The ideal candidate is an experienced leader, has a background in Supply Chain and is familiar with e-com and/or 3PL/Fulfillment services. This person can deal with a high degree of ambiguity, develop long-term strategies to scale, is analytical and process minded, and effective at implementing solutions and driving teams towards common business goals. The candidate should be a strong leader; be able to motivate and mentor a diverse group of people/leaders. We are looking for a colleague who is partner focused, and seeking a new challenge in an entrepreneurial, fast growing and exciting environment.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy: https://corporate.zalando.com/en/diversity-inclusion
Our employee resource groups: https://corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups
  • You will be leading and mentoring a group of team leaders and their directs, ensuring they understand the business priorities, are focused on achieving business outcomes, and are being challenged to develop in their careers.
  • You are responsible to develop and execute on operational strategies that support our planned business growth. You are expected to define KPIs and review business metrics on a weekly basis and make decisions on what actions to take to improve and address opportunities.
  • You are responsible for shared ownership of key KPIs impacting the overall P&L of ZFS.
  • You are responsible for the Operational budget/costs of our Fulfillment Solutions. You will be creating yearly budget plans for logistics KPIs and for headcount planning. You are an integral part of both annual and half year planning cycles, working closely with leadership and controlling.
  • You are responsible for a service organization that ensures our partners receive optimal support for the B2B services we are offering. This includes identification of new services and continuously improving the support quality for our partners.
  • You are expected to define and drive roadmaps, including both operational and technology improvements.
  • You are responsible for ensuring scalability of our operational processes.
  • You are expected to work collaboratively to manage the business and drive improvements with teams outside of Connected Network, including but not limited to, Customer Fulfillment and Zalando Direct.
  • You are responsible for building and managing a pre-sales & implementation team which is expected to collaborate with B2B partners and the sales organization, understanding their challenges and needs, managing their expectations, define new business opportunities, such as warehouse set-ups, integration partners, and working with supporting teams to deliver these capabilities, and ensuring we are providing optimal support.
  • Supply Chain and e-com logistics is your expertise.
  • You have experience in building and managing strong B2B client relationships.
  • You are customer focused, with experience delivering exceptional service and solutions to B2B partners.
  • You have experience building a new organization and/or service offering.
  • You are able to work with ambiguity and have an entrepreneurial, conceptual, analytical, and optimization mindset.
  • You are an experienced leader with minimum 5 years of experience building, developing and leading large teams. You have proven experience as a ‘leader of leads’.
  • You have a proven track record with optimization projects where you have been involved from the solution development to implementation. A plus is if you have a certified process improvement and/or project management qualification.
  • You have experience working in a matrixed organization, collaborating closely with stakeholders and cross functional teams to deliver results, such as Technology, Controlling and Commercial teams.
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance available for internationals
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents’ forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute
It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values: https://jobs.zalando.com/en/our-founding-mindset

do.More - our sustainability strategy: https://corporate.zalando.com/en/sustainability

Follow us on Instagram: instagram.com/insidezalando

Please note that all applications must be completed using the online form - we do not accept applications via email.

Similar jobs

Similar jobs