Department Manager

Ralph Lauren
London, United Kingdom
12 Aug 2022
07 Sep 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 key steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms.

Essential Duties & Responsibilities

* Directly responsible for the sales and KPI performance in Home department
* Generate meaningful revenue to achieve profitable and sustainable growth through inspiring the team to consistently deliver an exceptional, memorable customer experience.
* Partner with the Home Director to develop sales strategies, operating budgets and monitor performance.
* Effectively communicate and implement the retail store strategy and initiatives that support the RL business vision
* Acquire and retain a talented sales team that are empowered, engaged and motivated to achieve outstanding results
* Coach and mentor direct reports to achieve optimal results including succession planning for current and future positions
* Conducting performance reviews and agreeing Personal Development Plans to support retention
* Communicating clear sales and service goals and expectations to sales team, providing coaching, training and constructive feedback on a regular basis
* Lead department briefs, training and training sessions with the team
* Ensure the sales team continually develop and maintain high levels of product knowledge.
* Monitor all processes standards and work with Home Operations Manager to ensure successful implementation
* Using department business reports, profiling and space analysis information effectively to drive results
* Managing the department environment to ensure it represents the brand, complies with creative and product presentation
* Establishing and maintaining an effective replenishment processes in line with store requirements
* Oversee merchandise install directives and ensure standards are effectively maintained
* Responsible for achieving department shrinkage goals
* Promoting and managing a high level of security discipline
* Maintaining Work force management schedules to report attendance, sickness and absence of team members
* Accountable for the health and safety of department

Experience, Skills & Knowledge

* Demonstrable experience of successfully leading teams in Homeware Luxury sector, furniture a plus
* To have an in-depth knowledge of the Home Luxury market including competitor activity
* Possess strong communication and interpersonal skills
* A desire to build relationships, promote team work and develop people
* Organizational skills and great eye for details
* Client centric, building long term relationships with our international and multicultural clientele
* High level of analytical and reporting skill
* To be competent in IT systems to include excel, Microsoft word
* Exhibits pride through a positive demeanour, body language, personal presentation and dress standards in line with the Ralph Lauren expectations