Wholesale Customer Support
- Recruiter
- Fred Perry
- Location
- London (Central), London (Greater) (GB)
- Posted
- 12 Aug 2022
- Closes
- 12 Sep 2022
- Function
- Wholesale
- Level
- Coordinator / Executive
- Contract Type
- Permanent
- Hours
- Full Time
Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents
PURPOSE:
Proactively analyse delivery data and problem solve to support Fred Perry and our customer relationships. To become the focal point of Customer Service communication for your designated markets.
KEY RESPONSIBILITIES:
- Enter all customer orders onto our system by the given deadlines, giving support to your colleagues were necessary
- Ensure sales order details on the system are constantly updated, including the deletion of withdrawn styles
- Support your Business Development Manager by processing and tracking orders, and providing administration support when required
- Raise invoices and ensure that they are transmitted in a timely manner to the customer base
- Authorise faulty stock returns from customers, and in conjunction with Credit Control issue credit notes.
- Liaise with Logistics to ensure the warehouse is notified about customer’s special labelling, packaging and delivery requirements
- Prepare any export shipping documentation including invoices, certificates of origin, packing lists and proforma invoices
- Provide support to team members and cover for vacations and undertake any duties that are assigned to you that fit your skill set
THE PERSON:
- Excellent communication skills (written and verbal) and relationship development
- Effective and pro-active problem solver
- Highly organised and detail oriented
- Experience working in a customer service environment
- Intermediate to Advanced knowledge of Microsoft Excel (desired)
HOURS:
As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.
BENEFITS:
We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:
- Annual performance-related bonus
- Competitive salary, reviewed every year
- Generous staff discount and regular sample sales
- Generous pension scheme with 8.5% company contribution
- Option to buy an extra 5 days holiday annually
- Enhanced maternity and paternity packages
- Life insurance
- Private healthcare
- Cycle to work scheme
- Early finish Fridays
- Season ticket loan
- 25 days annual leave plus Bank Holidays
- Annual Birthday vouchers
- Regular opportunities to attend gigs / events
We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.