Principal User Researcher (mixed methods) - Customer Fulfilment / Connected Network (all genders)

12 Aug 2022
01 Nov 2022
As a Zalando User Researcher, you will support product ideation and optimization through evaluative and generative research. You ensure that bad ideas fail early - and you inspire colleagues to iterate good ideas into great solutions.

You will impact a wide variety of products - from startup ventures to B2B solutions - in addition to Europe's largest fashion portal. You will study a diverse range of customers, including high-profile fashion brands, style bloggers, internal users of enterprise software, and approximately 46 million consumers served by our flagship product.

Zalando's Product Insights and design community teams employs an evolving mix of traditional user-centered methodologies, Lean UX practices, and design thinking. Researchers work closely with designers and product managers to build the right solutions. User researchers at Zalando collaborate with our product designers, Product Managers, and the rest of the community to determine what features to build, how they should behave, and incoming projects' priorities. To be most effective, we also build strong relationships with other internal teams. With market research, business intelligence, and product analytics, we ensure a holistic 360┬░ understanding of customer needs and behaviors.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
As Principal User Researcher for Connected Network, you will be responsible for building the user research discipline within the Customer Fulfilment Product Design Team. Together with Connected Network's Principal Product Designer and the responsible designers from the partner offerings, you will create the basis for a deep understanding of our partner journey and consistently implement and improve it.

  • Impact. Influence all steps of the product development cycle across multiple products within Connected Network by applying quantitative and qualitative research methods. Structure the research lifecycle, build methodological competencies and support product designers in their research projects.
  • Insights. Provide great answers to outstanding questions by connecting qualitative and quantitative data. Challenge the team in finding solutions for the right problems. Follow up to make sure insights are acted on. Spread insights out beyond the core stakeholders to fuel innovation throughout the entire organisation.
  • Vision. Be the voice of our partners: develop and defend their point of view. Improve understanding of our partners' needs and ways of working in order to influence decisions at a strategic level.
  • Teaching. Coach, support and critique your colleagues. Train and empower designers and product managers to do substantial research themselves. Give back to the broader design community by writing and speaking about your successes and failures on our journey to establishing Zalando's partner offerings.

To land this job, you show and explain research artefacts from various stages of the product development process that illustrate your ability to deliver actionable user insights.
  • Communication. Your stellar storytelling skills allow you to deliver customer insights straight to your stakeholders' hearts and brains. You're a seasoned facilitator of engaging, impactful workshops. You are fluent in English and - ideally - at least one other European language.
  • Methodology. You know when to do what, and why. You identify the key research questions, choose the best method(s), recruit the right people, lead interviews, and play a key role in synthesising and communicating insights. You have stellar quantitative and qualitative analysis skills. You master the art of creating surveys and interviews that lead to powerful insights.
  • Data. Your data savviness helps you feel comfortable and eager to get your hands dirty by transferring and connecting data in different ways and forms; by connecting the dots between a SQL query and making searches possible on the data platforms. You can deal with research cases that might demand your skills in R, Python, SQL and tools like Data Studio. (for positions with quantitative focus)
  • Strategy. You have previous experience advocating for and leading strategic research initiatives and the ability to pitch research findings to director-level stakeholders.
  • Planning. You shape the research agenda. You plan and execute a wide variety of studies independently - interviews, diary studies, usability tests, surveys, workshops, etc. - across the entire product lifecycle.
  • Prioritisation. You balance high-quality research with short deadlines and highly iterative cycles.
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote per week
  • Opportunity to work from abroad for 30 (working) days per calendar year

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the F├╝rstenberg Institute
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

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Please note that all applications must be completed using the online form - we do not accept applications via email.

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