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Store Experience Manager

Employer
Lunya
Location
Los Angeles, California
Closing date
12 Sep 2022

View more

Function
Retail
Level
Manager
Contract Type
Permanent
Hours
Full Time

Job Details

STORE EXPERIENCE MANAGER

You are the upbeat and personable one in your crew and love the idea of creating great experiences for people, you are attentive to details, passionate about style and design, and driven to achieve targets. 

You are responsible with a capital “R” and will do what needs to be done to make something work, be it innovate a grassroots marketing initiative, create first class experiences (both in store and e-commerce customer service) or take out the trash.  

You know that success is a team game and are devoted to building a high achieving and well bonded crew.

 

WHAT YOU'LL DO:

  • Provide an industry leading omni-channel sales experience for our community via retail floor, email/text outreach, clienteling and grassroots marketing initiatives
  • Recruit, on-board, and retain talent to build a strong, reliable store team
  • Increase customer retention by fostering a culture that provides a best-in-class experience and achieving key customer satisfaction goals
  • Manage store scheduling, SOPs, and store P&L to achieve KPI targets
  • Perform some digital customer service functions such as via email, live chat, and phone, the team serves as a remote extension of the online experience team when needed
  • Ensure that the store team is fluent in product knowledge, visual standards, company history, and brand values for a consistent shopping experience at all times
  • Monitor inventory levels and optimize distribution options available
  • Implement and maintain best practices to optimize back-of-house and front-of-house operations and best-practices
  • Work closely with our internal teams to help identify opportunities, create solutions, and communicate challenges appropriately
  • Ability to lift 50lbs, walk on your feet for the duration of your shift, and use a ladder.
  • Be entrepreneurial, proactive, and creative to achieve goals and deliver results—outside-the-box thinking is highly encouraged!

 

WHO YOU ARE:

  • Motivated self starter with a positive can-do attitude
  • Articulate and enthusiastic, with a great eye for detail
  • Ability to maintain “grace under pressure” mentality in the midst of complex situations; leans into a solution-oriented approach to problem-solving
  • Adaptable to an ever-evolving environment
  • A multi-tasking ninja with a keen sense for prioritization and organization
  • Ability to cultivate and maintain meaningful relationships
  • Available to work in store, a flexible, full time schedule; including weekends. Schedule will be based on a Tues-Sat week and may vary based on business needs. Available to work evenings, weekends, and holidays.

 

WHAT YOU'LL NEED:

  • 4+ years store management experience​ in a DTC, designer, or contemporary retail setting
  • 6+ months CRM experience
  • Excellent written and oral communication skills and writing style
  • Knowledge of Google Workspace (Drive, Gmail, Docs, Sheets, forms ect) and MS Office
  • Bachelor Degree preferred

 

WHO WE ARE:

Lunya sleepwear helps women sleep better and feel confidently comfortable.

Our small-but-mighty team is smart, creative, passionate, and entrepreneurial-minded, who meet the same superior standards we set for our products. We’re a young company so nothing is above or below you. Our company culture is special and unique—you’ll dig it, we promise.

 

Company

Los Angeles native Ashley Merrill founded Lunya in 2014.  The brand has been on a mission to rejuvenate a sleepy world ever since with its considered restwear.  Everything Lunya makes is designed to tangibly improve rest, with products as functional as they are beautiful.  Originally famous as the pioneer of washable silk, Lunya has since expanded its portfolio to other innovative, signature fabrics like its Cottonsilk blend and Cooldown Pima (proven to keep you cooler while sleeping). Sleepwear with patented no-twist waistbands, strategic ventilation, stay-put sleeves, state-of-the-art fabrics, washable silk bedding— these are just some of the rest-centric innovations that are at the foundation of the brand. Lunya maintains a painstaking attention to detail, quality, and construction because we see our pieces as the anti “old T-shirt” – we are the uniform for those who share our belief that resting is the most important time of the day. Lahgo, our menswear line, ensures that men are also invited to the ritual of rest. Though founded as an online DTC brand, Lunya also has a significant brick-and-mortar footprint with stores designed as “Bedrooms,” bespoke and personal spaces modeled after the most intimate rooms in our homes.

Company info
Website
Telephone
888-626-4345
Location
Los Angeles, Ca
Santa Monica, California
Los Angeles
90401
US

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