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Manager, Asia Omni-Channel eCommerce

Shanghai, China
Closing date
6 Oct 2022

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Job Details

We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach, Kate Spade New York, and Stuart Weitzman. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Job Title: Manager, Asia Omni, eCommerce, IT

Location: Shanghai

Report to: Senior Manager, Omni Solution IT

Primary Purpose: The Manager, Asia Omni-Channel eCommerce, IT is responsible for supporting Senior manager to manage eCommerce/Digital project tasks, subject areas, and global cross-functional projects. Take the technical ownership and solution advisor to advise how business could leverage eCommerce and its ecosystems, local digital solutions​ to accomplish cross-functional challenges.

The successful individual will leverage their proficiency in IT to...

  • Business analysis and project/solution delivery
    • Managing and delivering mid-scale eCommerce projects or sub elements of larger-scale projects on a local or global level across the brands, identify the appropriate technical solutions to support sustainability and growth with balance of local demands and regional scalability
    • Partner with Asia Omni-channel IT business partner teams to under business initiatives, work with business partners & digital team to understand business requests, document and translate the business requirements into system solutions
    • Analyze, design, testing and hands-on maintenance & support for Omni solutions including but not limit to: E-Commerce and marketing sites, Wechat Mini Prgm, CMS, OMS, PIM/DAM, Data tracking tools and integration with its associated systems including Retail systems, CRM/CDP, Clienteling systems, ERP(SAP), WMS, Payment gateway, Analytics, Social Media, DW/BI, etc.
    • Ensures deliverables such as Project Charter, Business Requirement, Functional / Technical design, configuring systems, providing guidance to developers, system testing, coordinating user testing, preparation of training / user manuals, deployment and post-implementation support
    • Track and analyze the project results, provide valuable insights of enhancements.
  • Business and technical expert
    • Take the technical solution ownership from the eCommerce perspective.
    • Be the technical expert to various aspects of the project, to key inhouse systems (Magento, OMS, SAP etc.), to major digital ecosystems (Tencent WeChat, Alibaba Tmall, Tiktok etc.)
    • With Strong knowledge of the eCommerce content management, CMS and UIUX, can provide insightful ideas to improve customer online journey and user experience optimization.
    • With strong knowledge and skills in middle-back-end system and applications, be the interlocutor with internal IT team and external partners, technical suppliers, etc.
    • Understand business specifications, pain points, and field flows, and provide full project support to the internal collaborators and cross departments

The accomplished individual will possess...

  • Bachelor's degree
  • Minimum 5 years Information Technical related working experience in well-known international company of Retail/FMCG industry, eCommerce with experience is a must. (0 to 1 build-up experience would be a big plus) Good knowledge of underlying processes and applications e.g. OMS, WMS, CRM/CDP, Omnichannel etc.
  • Experience and in-depth knowledge of E-Commerce related systems Salesforce Commerce Cloud preferred (contents management system, order management system, payment gateway system and warehouse management system, etc.) to support marketing activities such as promotion, campaign, sales events, etc.
  • Experience in deploying Web Analysis tool (e.g. Adobe/SiteCatalyst, Google Analytics, generic behavior data tracking tools etc.) and its configuration are plus
  • Experience in delivering E-Commerce across multiple digital channels (web, mobile, portal, tablet and 3rd party E-Commerce platforms)
  • Experience and knowledge with HTML5, web services integration and server-end application technologies (Javascript, PHP, CSS, SQL, Java, .Net, etc.) UX/UI design skill is a plus
  • Ability to work independently in a complex and multicultural environment.
  • Solid project management experience especially in customer engagement and omni sales area, Agile project management experience is a plus
  • Strong communication and facilitation skills in English and Mandarin
  • Innovative, multi-tasking with good interpersonal, communication and organization skills.
  • Experiences in partnering with business clients, vendors and across functional IT teams to design and implement systems solutions
  • Adaptable and flexible person who has strong sense of responsibility with ability to manage one's own time effectively and to prioritize wide range of simultaneous tasks
  • Stay with the digital trends, desire and passion to learn new technologies and keep abreast of latest advances and trends in digital technologies

An outstanding professional will have...

  • The degree of complexity in problem solving will range from low to high depending on the project. This individual will eventually become the system lead and therefore needs to be comfortable with technical decision making. In addition, individual will be able to look to peers, seniors and management for problem solving and decision-making direction. This role will require a good amount of applying creative thinking along with system knowledge to solve technical issues.

Our Competencies for All Employees
  • Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at


Defined by inclusivity rather than exclusivity, Tapestry is a global house of brands that embraces the exploration of individuality. We believe that true luxury is a freedom of expression that ignites confidence and authenticity.

Approachable and inviting, we celebrate brands that create joy every day for people around the world. Our passion, detailed approach, and genuine love of what we do enable us to develop and nurture brands so that they can reach their full potential.

The value of our brands is not bestowed by previous generations or borrowed from tradition. It is determined by quality, craftsmanship, and creativity—and the opportunity for self-expression that they provide. We believe anyone from anywhere can have the best idea and, with hard work and dedication, anything is possible. 

Find Us
10 Hudson Yards
New York

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