Senior Manager, Digital Platform & Business Product

Shanghai, China
16 Aug 2022
18 Aug 2022
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Senior Manager, Digital Platform and Business Product co-defines and creates and leads the execution of Tapestry's group digital strategy in China on internal systems that will fully integrate and support our Digital omni-channel strategy to grow our business tremendously. The systems may include but not limited to Middle Platform, Product Information Management, Content Management, Digital Asset Management, and wholesale management, etc. S/he also play s digital system architect role to design and integrate digital systems.

This individual is a customer-centricDigital Product owner to play a critical role on the group level digital product team in China. S/he will be instrumental in landing the roadmap, selecting the best TP, playing digital system architecture and driving the execution of system integration strategy as well as new product features that will help build the best in class digital systems to increase operational efficiency and meet our company's target KPIs. This role is expected to maintain a cohesive vision with a strong customer-focus, stay informed about competitive trends, and leverage digital best practices.

S/he will be responsible for working with stakeholders and partners to deliver the right products to support the company's commercial and experiential objectives within China's distinct digital ecosystem. S/he will have deep expertise in designing digital omni-solutions through insights and data led hypotheses, develop and iterate solutions through best practices, design and integrate system architecture, design thinking and lean experimentation.

Key China market responsibilities will include the following:
  • Develop enterprise-level digital solutions & their architecture
  • Make digital architecture guideline based on global/China architecture guidelines. Make specific architecture guidelines for different type of digital systems.
  • Develop enterprise-level digital architecture and solutions, including but not limited to China Omni Channel, Middle Platform, PIM, CMS, DAM and wholesale etc.
  • Work with business stakeholders to develop enterprise-level digital solutions & design architecture based on business requirements.
  • Align with China digital road map, solutions & architecture while keeping the max level of synergy with China digital eco-system.
  • Support achievement of commercial targets and results by implementing the digital solution systems - working closely with brand operations team, IT team and TPs
  • Assist in delivering an evolving, best in class, Omni experience
    • In support of delivering the backend digital capabilities of our enterprise Omni strategy
  • Contribute to the cross-functional teams with technical expertise knowledge and insights.
    • Being digital technology expertise to provide architecture service to other functions.
    • Being a reliable consultant for digital solutions & architecture.
    • Make sure that new solution & architecture fits in our overall architecture.
  • Collaborate with software engineers to support digital projects as well as POCs
    • Strictly follow architecture guidelines in strategic projects, and work with vendor/IT architect to consolidate the design of architecture.
    • Collaborate software engineer for technical proof of concept for key part of the solution architecture.
    • Lead software engineer to review & sign off solution implementation as per solution architecture design.
    • Extract common services from strategic projects to build PaaS capabilities.
    • Lead software engineer to prove global proposed solutions in China and APEC, provide region adoption solutions if needed.
  • Digital Solutions & architecture review & signoff.
    • Review & sign off the solution architecture for digital projects.
    • Review & sign off the architecture change.
  • Communication
    • Comfortable talking about technical things with business. Able to express complex concepts in plain language to reach broader audiences.
    • Keep good relationship with vendors, leverage their capability to maximize the quality of our architecture.
  • Develop and evolve best in class partnerships and capabilities with key China digital ecosystem partners
    • Proactively manage relationships in support of our portfolio of brands
    • Strategic, joint roadmap development to ensure the company participates in alpha/beta pilot activities and has well-formed solutions in advance of general availability releases
    • Develops best in class integrations and automations with key partners to support speed to solution and team scalability/efficiency

The accomplished individual will possess :
  • Bachelor's Degree with 5-7 years of digital experience preferable in a retail environment
  • Possess strong leadership, communication, and presentation skills.
  • Excellent written and verbal communication skills-a compelling, impactful storyteller
  • Analytical problem solving and decision-making skills.
  • Ability to quickly understand, simplify, internalize, and communicate complex or technical concepts.
  • Experience working in scrum/agile management methodologies a plus
  • Experience with store digital solution, Wechat works, omni channel
  • Experience with enterprise middle Platform
  • Resourceful, ability to understand that constraints breed creativity, and you thrive in an environment that includes limited resources.
  • Collaborative and a passion for digital products - not just the way they work but how they feel to the end user
  • Have a point of view and be an active listener
  • Strong understanding of digital platforms and technologies

This position reports to the Tapestry China Digital Product and Omni channel Director

Our Competencies for All Employees
  • Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at