Learning & Development Knowledge Management Specialist

About Gap Inc.

Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.    

This simple idea-that we all deserve to belong, and on our own terms-is core to who we are as a company and how we make decisions. Our teamis made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to  learn fast, create with audacity and lead boldly? Join our team.

About the Role

The L&D Specialist will will be responsible for developing and excuting WalkMe technology across the organization and supporting Salesforce Knowledge Management. This person will work cross-functionally with key stakeholders across the organization to execute a holistic strategy based on value and impact with a strong focus on the user experience. Responsible for the efficiency and effectiveness of systems and processes, productivity, data integrity, process consistency, documentation and training for both WalkMe and Saleforce Knowledge Management.

What You'll Do

• Understand strategic cascading objectives and assessing the correlated digital adoption challenges at the user behavior level
• Partner with Business Owners and Business Analysts to continually measure and evaluate solution impact developed against KPIs set forth by the business
• Analyze efficiency of Digital Adoption Programming operational model and recommend/implement adjustments to continually support and scale both WalkMe and Knowledge Management Programs
• Support Knowledgement by ensuring all relevant Customer Contact Center (CCC) business information is available for immediate query

Who You Are

• Be customer curious; you are curious by nature and have a a natural ability to learn new technologies, constantly seeking out knowledge and always look for ways to improve processes
• Try fast, learn fast and think big; you thrive working in a fast-paced and ever-evolving environment deadline-driven environment and can multitask/prioritize workload of competing priorities
• Create with audacity; you take smart risks, seek out new ideas and have the ability to prioritize and pivot based on data and value added back to the business
• Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
• Strong organizational skills with a high attention to detail
• Excellent written, verbal and presentation skills to present findings and recommendations to stakeholders
• WalkMe and Salesforce Knowldege Management experience required
• Proficiency in Microsoft Word, Excel and PowerPoint is a must; HTML, CSS, and/or JavaScript experience is an advantage

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.

*For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. This year, we've been named as one of the Best Places to Work by the Humans Rights Campaign for the fourteenth consecutive year and have been included in the 2019 Bloomberg Gender-Equality Index for the second year in a row. US Candidates - Non NYCPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc's quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.'s face mask and proof of vaccination policy as said policy is no longer effective.US Candidates - NYCBeginning December 27, 2021 the City of New York requires all employees in the City who work on site to provide proof that they are fully vaccinated against COVID-19, unless an exemption from the vaccine requirement is approved due to an accommodation for a disability, a sincerely held religious belief or other legally protected basis (including status as a victim of domestic violence, stalking or sex offenses).