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Floor Experience Manager

Employer
Lunya
Location
New York, NY
Closing date
17 Sep 2022

View more

Function
Retail
Level
Manager
Contract Type
Permanent
Hours
Full Time

Job Details

FLOOR EXPERIENCE MANAGER - FULL TIME 

 

You are the upbeat and personable one in your crew and love the idea of creating great experiences for people, both guests and people on the Lunya team. You are attentive to details, passionate about business, style, design, and driven to achieve sales targets. You are responsible with a capital “R” and will do what needs to be done to make something work, be it plan a grassroots marketing initiative, create a first class event or take out the trash. You know that success is a team game and are devoted to being part of a high achieving and well bonded crew.

 

WHAT YOU'LL DO:

  • Sales for our community via retail floor, email outreach, and grassroots marketing initiatives
  • Manage a shift and give the appropriate coaching/feedback to the team working that day
  • Increase customer conversion and retention by fostering a culture of best in class customer experience, achieving sales targets and customer satisfaction goals
  • Maintain the Visual Merch standards to reflect the high quality and standards of our product 
  • Collect, document, and organize invaluable customer feedback on product, design, and delivery
  • Work closely with our customers and internal teams to help identify and escalate issues appropriately
  • Provide concierge level service to our most valued customers. 
  • Develop compelling, insightful recommendations based on quality data analysis and lead execution against recommendations quickly and accurately
  • Proactively take on challenges, research information, troubleshoot problems and creatively deliver results
  • Ability to lift 50lbs, walk on your feet for the duration of your shift, and use a ladder

 

WHO YOU ARE:

  • 2+ years shift management in customer service or sales 
  • 6+ months experience with customer service software, such as ZenDesk
  • Motivated self starter with a fun loving, positive, can-do attitude
  • Receptive to giving and receiving feedback in a solutions focused, positive way
  • Passion for people
  • Articulate and enthusiastic, with a great eye for detail
  • Excellent written and oral communication skills and have a thoughtful, creative and friendly writing style
  • Highly creative problem solver
  • Excellent under pressure and can adapt quickly in an ever-evolving environment
  • A multi-tasking ninja with a keen sense for prioritization and organization
  • Resourceful and able to do your own research and discover creative solutions to issues you may encounter
  • Knowledge of Google Docs and MS Office
  • You are flexible and available to work weekends and holidays

 

WHO WE ARE: 

At Lunya, our sleepwear helps women sleep better and feel confidently comfortable.
Our small-but-mighty team is smart, creative, passionate, and entrepreneurial-minded, who meet the same superior standards we set for our products. We’re a young company so nothing is above or below you. Our company culture is special and unique – you’ll dig it, we promise.

Please send your resume, creative portfolio, and website/social links to ​jobs@lunya.co so that you can help us change the world – one bedroom at a time.

 

 

Company

Los Angeles native Ashley Merrill founded Lunya in 2014.  The brand has been on a mission to rejuvenate a sleepy world ever since with its considered restwear.  Everything Lunya makes is designed to tangibly improve rest, with products as functional as they are beautiful.  Originally famous as the pioneer of washable silk, Lunya has since expanded its portfolio to other innovative, signature fabrics like its Cottonsilk blend and Cooldown Pima (proven to keep you cooler while sleeping). Sleepwear with patented no-twist waistbands, strategic ventilation, stay-put sleeves, state-of-the-art fabrics, washable silk bedding— these are just some of the rest-centric innovations that are at the foundation of the brand. Lunya maintains a painstaking attention to detail, quality, and construction because we see our pieces as the anti “old T-shirt” – we are the uniform for those who share our belief that resting is the most important time of the day. Lahgo, our menswear line, ensures that men are also invited to the ritual of rest. Though founded as an online DTC brand, Lunya also has a significant brick-and-mortar footprint with stores designed as “Bedrooms,” bespoke and personal spaces modeled after the most intimate rooms in our homes.

Company info
Website
Telephone
888-626-4345
Location
Los Angeles, Ca
Santa Monica, California
Los Angeles
90401
US

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