Salesforce Initiative Manager - FARFETCH

UK London
18 Aug 2022
30 Oct 2022
Full Time

We're dedicated to amazing our special customers through our luxury personalised service. We're a truly global team with functions covering Personal Styling/Shopping, Marketing, Client Development, Customer Service and Operations. We understand the world of luxury fashion and lifestyle and we're unique in our approach to building long-lasting relationships with our clients, helping them to discover magical experiences through FARFETCH.


Our office is located in Old Street, London's tech hub. Our open-plan space is ideal for collaborative working. When you're not doing what's never been done, you can enjoy a team lunch on our large outdoor terrace, or join a yoga class in our dedicated studio.


We are looking for an outstanding SalesForce Initiatives Manager to focus on driving key SalesForce initiatives from the Private Client business unit. The ideal candidate is an individual who loves challenges, finds solutions, and achieves results. You are detail-oriented, able to spot blocking issues and convert them into actionable items using your SalesForce knowledge. You are also resourceful and creative when needed. You will work with a cross-functional group of Stylists, Sales, Operations, Marketing and key business stakeholders and be responsible for gathering and prioritising business requirements, working closely with product and engineering to develop the initiatives and successfully deliver the SalesForce initiatives back to the business.


    • Be a key bridge between the Sales team and the Product/Engineering team to ensure all SalesForce initiatives are built to cover specific business needs.
    • Drive communication around SalesForce across the business by establishing strong relationships with sales teams and sending regular updates on progress.
    • Provide creative solutions to problems that arise during a project while also flagging and escalating blocking issues.
    • Develop a deep understanding of Private Client services and suggest any improvements which could be made using SalesForce.
    • Help with User Acceptance testing and work alongside the training team to achieve excellence on delivery


    • Must have a high level understanding of Salesforce technologies.
    • Ability to work cross-geography and main stakeholder to ensure alignment.
    • Excellent communication skills and experience in presenting to Executive management.
    • Strong ability to deal with a high degree of ambiguity and drive clarity in key areas.
    • Experience working with and interviewing stakeholders to surface detailed requirements information.
    • Excellent listening skills to understand and interpret stakeholder responses.
    • Strong facilitation skills to lead requirements and user story sessions

Private Client are looking for a SalesForce Initiative Manager to focus on driving key SalesForce initiatives for the Private Client team.${description2}

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