Senior Manager of QC / QA

Santa Monica, California
19 Aug 2022
03 Nov 2022
FIGS is looking for a Quality Control Senior Manager to join our QC team. The Quality Control Senior Manager establishes quality assurance requirements across all garment factories, manages FIGS QC in-country staff and warehouse QC. This is a cross-functional role and we are looking for someone who has illustrated strong leadership skills and a passion for streamlining processes and vendor relationships. Our ideal candidate is creative, passionate about products, highly organized, is clear with processes, is a serial problem solver and an all-star communicator.

What You'll Be Doing:
  • Implement the Quality Control strategy by ensuring that garment inspections are completed at the appropriately scheduled intervals.
  • Partner with PD on development testing and attend production fittings
  • Attend all PP and TOP fittings.
  • Review quality standards with suppliers annually and with initial onboarding.
  • Partner with the in-country QC team to troubleshoot and issue corrective action plans with the factory QC staff.
  • Partner with the Sourcing Director to make sure factory in-line inspections are scheduled according to the cut and sew production schedule.
  • Manage in-country QC team in Asia and South America.
  • Arrange for third party inspections as needed
  • Manage the inspection budget and invoicing from overseas contractors.
  • Collaborate with the Materials team on material testing standards for new protocols and SOPs
  • Summarize QC inspection results for Production, Design and Tech teams.
  • Train Design and Tech design teams on best practices to ensure styles are production friendly from inception.
  • Maintain a performance scorecard for suppliers and review on a quarterly basis.
  • Review Quality Assurance and Quality Control programs semi-annually to ensure the program continues to meet FIGS quality standards. Make adjustments as needed.
  • Recruit additional In-Country QC Managers in additional countries added to FIGS supplier network as needed

  • 8 years of experience in apparel production/manufacturing or similar QC role
    • Previous experience in-country or at the factory level is preferred.
  • Experience visiting and assessing international suppliers
  • Work experience in-country, in production is preferred
  • Management experience working with non-native English speakers

A little bit about us...

The medical apparel industry is antiquated, highly fragmented and, until FIGS, was driven solely by low-cost providers offering a limited selection of poor quality products sold through third party distributors. FIGS is revolutionizing the medical apparel industry by creating the highest quality medical apparel in the world and by selling directly to medical professionals through our branded ecommerce site.

FIGS' foundation is built on product quality, and we have a relentless focus on three key areas: fabric, fit and function. We developed our proprietary, performance-oriented fabric technology to meet the demands of the medical profession. FIGS' Technical Collection fabric is wrinkle resistant, moisture-wicking, lightweight, breathable and offers four-way stretch. Our designs are tailored, sophisticated and innovative, incorporating features such as yoga waistbands, smart storage (pockets, zippers, hidden pockets) and inspirational sayings inside each garment that appeal to modern healthcare professionals.

By offering a branded and customer-centric online shopping experience, we are changing how medical professionals buy their workwear. Through our website, social media, and participation in medical conferences and events, we have built a strong following within the medical community and a meaningful connection with our customers, which allows us to understand their needs and to ensure that FIGS is continuously improving and innovating.

FIGS' Threads for Threads initiative is central to our mission. FIGS has donated hundreds of thousands of scrubs to healthcare providers in need around the world.

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