Manager, Business Process, Asia Pacific

Hong Kong, Hong Kong
26 Aug 2022
03 Nov 2022
Full Time

The Business Process organization plays a critical part in transforming the business capabilities of the PVH organization. We enable strategic workflows to become more effective, efficient and capable of rapidly adapting to an ever-changing competitive environment. We deploy solutions that transform the ways of working, while allowing for regional differences, improving profitability, enhancing customer satisfaction and igniting growth.

The Manager, Business Process, will primarily focus on the transformation of the Integrated Business Planning processes, including Merchandise Financial Planning, inventory planning, Assortment planning, and Global Hierarchies & Attributes, etc. The role will help develop, analyze, optimize and document the end-to end-processes, including the creation of SOP's. This role will work closely with the regional and in country Finance, Merchandising, Planning and Allocation teams to ensure that the business needs are understood, captured, documented and validated. Additionally the role will help identify any potential process and system risks and improvement opportunities. The role will be the regional Integrated Business Planning Subject Matter Expert within the TPG Asia Business Process team.

In addition, the Manager, Business Process, will contribute to process optimization, support process discovery, validation and analysis of current and future state processes through modeling using BPM techniques, and help define and optimize how relevant business information flows throughout the enterprise, and at the same time, work seamlessly with the broader Business Process team and partner with the Global Business Process team to align processes globally and ensure operational excellence across the organization. In terms of system implementation, the role will also work closely with cross-functional partners to align technical solutions with business needs and enhance the connectivity of the business units, regions, functional areas, and IT solutions/systems.

  • Accountable for defining and capturing the integrated business planning processes, including end to end Merchandise Financial Planning, Product and Assortment planning, Demand Planning, Supply Planning and Allocations, Inventory management, and Replenishment processes.
  • Utilize a structured set of BPM methods/tools to effectively document and communicate the processes and identify improvement opportunities. Ensure consistent levels of detail is captured in the business process models.
  • Effectively conduct business process workshops to elicit business requirements, improvement opportunities and process risks.
  • Document and write detailed SOP's to support the business operational needs.
  • Analyze process flows to identify opportunities, conduct solution fit-gap analysis and make system and process improvement suggestions to meet the business requirement.
  • Understand and document process variability across brands/regions/units and recommend corresponding variable approaches to enable core, consistent future state processes.
  • Contribute as a process SME on projects and ensure the successful implementation of the project
  • Build and maintain an effective repository of process maps in line with the BP team standards.
  • Participate in system process reviews and testing to examine output.
  • Drive Training and Change Management activities to ensure that the system and process changes are internalized by the business teams and a sustainable change is implemented.
  • Effectively collaborate and work with other TPG teams, business teams and external vendors as needed.
  • Help advance capabilities/processes towards "best-in-class", by supporting cross business forums to exchange/transfer knowledge and drive consistent improvement opportunities.
  • Demonstrate creativity to develop and implement innovative, thought provoking, "out of the box" solutions and changes, rather than just incremental improvements.
  • Build strong relationships with the business partners and external vendors.
  • Regularly report and update on progress, timelines, and challenges.



  • Minimum 6-7 years of relevant experience in business/finance/technology analysis. Consumer products company experience preferred; ideally fast-moving, multi-channel business with global manufacturing/sourcing.
  • Strong Process Modeling, Process Improvement / BPM experience
  • Must have experience of working on and/or implementing the JDA / BlueYonder solution suite

  • Bachelor's degree is required
  • Process improvement certification (e.g. Lean Six-Sigma Black Belt) is a plus

  • Preferred knowledge of multi-channel retail systems and processes
  • Practical experience in designing and documenting business processes and sub-processes
  • Ability to work under pressure, meet deadlines, and handle multiple tasks simultaneously
  • Self-motivated with excellent communication and interpersonal skills
  • Strong Analytical and Problem solving mindset.
  • Strong understanding of data analysis
  • Excellent communication and facilitation skillsets
  • Good team player, who can collaborate well
  • Highly proficient in using tools to document business processes, such as Visio and MS Office products like PowerPoint, Word and Excel



Direct: Yes

Indirect: None



Supports key decisions regarding business processes and system implementation through the documentation of current process and development of the new process models with business partners.


Requires a high degree of creativity and vision, adaptability to changing trends and/or business demands, and strong analytical mindset. Takes a new perspective on current processes in order to develop more efficient and effective processes across brands and/or regions.


The Business Process Manager must be able to work in a fast paced environment and handle multiple tasks simultaneously.

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