Store Support Team Lead, Full Time: Bloomie's Old Orchard

Skokie, Illinois
26 Aug 2022
26 Oct 2022
Full Time
  • Day-1 Medical, Dental, Vision Benefits for eligible colleagues
  • Competitive Pay
  • Paid Time Off
  • Flexible Holiday Time-Off & Flexible Scheduling
  • Fully Funded Education Benefits (100% tuition coverage including books and fees)
  • Instant access to earned wages with PayActiv
  • Enhanced benefits: pet, home & auto insurance & more
  • 401(k) plan options available
  • Bonus earning opportunities
  • Growth potential opportunities
  • Employee Discount at Bloomingdale's & Macy's Stores


Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Across all brand touchpoints-from to our newest small store concept, Bloomie's-everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview: TheTeam Lead's supervisory role serves a core function supporting the Store Manager and Store Leader in creating a customer centric experience and leading the Bloomie's team in daily operations of the business, driving sales and profit. The Team Lead is proficient in all aspects of selling culture and all operational tasks, including merchandise processing, signing, and pricing accuracy requiring a strong understanding of Bloomie's merchandise presentation standards of excellence. The Team Lead must be able assist with both sales, service and merchandising functions as needed, demonstrating versatility between those functions as dictated by business needs. Ensures best possible customer experience by leading Sales, Service and Merchandising function as necessary.

Essential Functions:
  • Performs supervisory functions for total store in the absence of the Store Manager or Store Leader.
  • Directly supervises the daily operation of either their Sales Team or the Support Team in the building
  • Trains and coaches colleagues on the behaviors, process and job responsibilities required of their team as defined in their team's job descriptions
  • Coaches colleagues providing feedback and redirection if necessary.
  • Provides Store Leadership with feedback on team performance
  • Edits and keeps track of schedules, making adjustments regarding PTO or other emergencies
  • Partners with Store Leaders to ensure outstanding customer experience and execution of operational functions.
  • Ensures that merchandise presentation and visual standards consistently achieved
  • Demonstrates appropriate product knowledge and communicates sales and promotions to team.
  • Steps in to oversee, train and coach selling expectations that drive customer loyalty as necessary.
  • Assists with new hire onboarding process and performance management of colleagues.
  • Protects Company assets, adhering to all operational and cash office procedures.

Qualifications and Competencies:

High Scool Diploma or equivalent required
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
  • Ability to read and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedural manuals
  • Frequent use of computers - Able to use and navigate multiple technological devices
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:
  • Prolonged periods of moving and standing for at least 2-4 consecutive hours.
  • Ability to move around the selling floor and receiving/stock room freely for the length of the shift. Bending, kneeling, reaching and lifting. May involve reaching above eye level.
  • Frequently lift/move up to 25 lbs.

This job description is not all inclusive; additionally, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Blue Mercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.


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