Client Services Assistant

Expiring today

Location
Marylebone, London
Posted
29 Aug 2022
Closes
29 Sep 2022
Function
Customer Service
Contract Type
Permanent
Hours
Part Time

The role will be based in our studio in Marylebone, London and is a key role within the company that will be pivotal to the growth and maintenance of our customer base. 

 

Key responsibilities include:

• First point of contact for Completedworks clients over email, telephone, WhatsApp, and online chat

• Holding client showroom appointments

• Managing orders to completion for each client, dealing with issues as they arise

• Inspection of products before despatch to ensure quality and specification meet company criteria and dealing with any issues as they arise

• Packing and despatching client orders in the signature Completedworks packaging, maintaining a luxury approach to all wrapping

• Liaising with workshop staff to ensure all orders are delivered on time

• Liaising other key teams as required to ensure a seamless customer experience

• Assisting with sales and marketing events, providing customers with marketing materials and excellent customer service

 

Skills and experience

We are looking for someone who is organised, self-motivated and hard working. 

Other required skills and experience include:

• Positive, can-do attitude

• Excellent organisation skills

• Problem solver with a hands-on approach and a willingness to help drive the brand forward

• Ability to multi-task while always maintaining attention to detail

• Excellent verbal and written communication skills

• Ability to work well independently and cross-functionally, in a fast-paced environment

• Previous experience in customer service and ecommerce

 

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