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Principal Product Manager - Partner Experience (all genders)

Closing date
13 Oct 2022

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Job Details

Over the last years, we learned that solving fulfilment-related challenges for the good of our clients and their customers helps us to fuel the growth of our platform. With more clients in Partner Program and Connected Retail joining our platform, we have been developing and testing additional further fulfilment services tailored to their needs.

The Connected Network department is responsible for all client-facing Zalando Logistics Solutions. By unifying and collaborating these services under a single umbrella, we provide a more holistic approach to delivering the optimal fulfilment solution to meet our clients' needs and leverage common services to accelerate our clients' e-commerce growth.

Come and join us and be part of a fast-growing, ambitious team with the vision to be disruptive and build a multi-billion EUR business providing countless career opportunities.

As a Principal Product Manager for Partner Experience, you will be part of a multi-functional Product Team consisting of Developers, Product Managers, Designers and Researchers owning the end-to-end Partner Journey and Experience creating stickiness in the overall service offering and enabling the growth of our clients. You and the team will play a pivotal role in designing and developing the B2B portal providing partners with meaningful insights and data to enable them to manage their operations and steer growth end-to-end This is a highly collaborative role, you will partner closely with product, commercial and operations teams within Connected Network as well as teams across other parts of the business to drive the roadmap. You will set the vision for creating simple, compelling and user-centric digital experiences through deep partner insights.
At Zalando, our vision is to be the starting point for fashion - one that is inclusive by
design. We only assess candidates based on qualifications, merit, and business
needs. We welcome applications from people of all gender identities, sexual
orientations, personal expressions, racial identities, ethnicities, religious beliefs, and
disability statuses. We only want to know why you're great for this role, so please
avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform
us of any accommodations you may need, so we can best support and assist you
throughout the hiring process.

do.BETTER - our diversity & inclusion strategy:
Our employee resource groups:
  • You'll determine and drive the product vision and roadmap for Europe's most customer-centric fulfilment platform that connects any fashion brand with customers anytime, anywhere
  • You'll play a key role in shaping the product vision for our B2B portal and define the corresponding Product Strategy
  • You will support your and other product teams to deliver a highly useable and valuable B2B portal
  • You'll lead, hire, develop and guide our team of product managers and designers to achieve the vision and delivery of the roadmap
  • You'll define KPIs for your area and support and inspire our teams to achieve these goals, with a focus on Partner Satisfaction and Engagement
  • You will understand how the KPIs impact our partner experience and business performance long-term and monitor success over time
  • You have at least 5 years of experience developing B2C (consumer-facing) or B2B (partner-facing) products and features across multiple portals
  • You are end user-focused and love to solve complex client or customer problems
  • You are motivated by discovering and developing valuable, useable and feasible solutions for clients or customers
  • You are a data-driven and collaborative Product Management practitioner
  • You have previous experience working on user interface design and/or defining transformative user experiences
  • You have experience owning the long and medium-term vision and development roadmap for products. You have driven products which have a multi-year horizon for realising the full vision
  • You have excellent verbal and written communication skills and the ability to work across multiple teams, align goals and deliverables and drive overall success independent of organisational boundaries
  • You know how to measure the success of your product and continuously iterate to improve it for the benefit of clients and/or their customers
Career Development
  • We offer peer-to-peer performance reviews twice a year
  • Learn and develop through our extensive Zalando training platform
  • Join regular all-hands, team meetings, Q&A-sessions, and quarterly anonymous employee surveys to ask your questions and provide your feedback
  • Support from an international team of experts; mentoring and professional development opportunities

  • 2 days paid leave per year for volunteering
  • Minimum of 27 holiday days per calendar year
  • Online sports courses, wellbeing, and nutrition advice offered by Humanoo personal wellbeing coach app
  • Mental wellbeing support by our Employee Assistance Program and professional consultants to help you find health resources

  • Flexible working hours
  • Relocation assistance available - subject to prior agreement
  • Home office equipment available for hybrid working, to support you working from home
  • Hybrid working model with 60% remote
  • Opportunity to work from abroad for 30 (working) days per calendar year.

  • Access to the employee shares program
  • 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
  • Discounts from a wide range of external partners

  • Employee parents' forums and employee resource group
  • Supported transition into and out of parental leave, with a buddy and re-onboarding plan
  • 3 fully-paid child sick days per year
  • Free counselling, assistance, and referral service for all matters concerning yourself and your family via the Fürstenberg Institute

We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
It's the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to more than 46 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values:

do.More - our sustainability strategy:

Follow us on Instagram:

Please note that all applications must be completed using the online form - we do not accept applications via email.

#CustomerFulfillment #hotjobs #productmanagemnt #productlead


Zalando is Europe’s leading online platform for fashion and lifestyle. Founded in Berlin in 2008, we bring head-to-toe fashion to 35 million active customers in 17 markets, offering clothing, footwear, accessories and beauty from over 3,000 international brands.

Our platform is a one-stop fashion destination for inspiration, innovation and interaction. As Europe’s most fashionable tech company, we work hard to find digital solutions for every aspect of the fashion journey: for our customers, partners and every valuable player in the Zalando story.

Our goal is to become the starting point for fashion. We focus on the fashion industry and therefore operate in a variety of business areas.

  • Fashion Store
    Zalando online shops are tailored to local customers’ needs in 17 different European markets. The range extends from renowned global brands and fast fashion to local brands and is supplemented by our private labels.
  • Offprice
    The Offprice business of Zalando serves the sale of previous season’s assortments. As part of a shopping club, the Zalando Lounge offers registered members exclusive sales campaigns at discounted prices.
  • Zalando's Private Labels
    Zalando’s private label assortment includes shoes, clothing and accessories for women, men and children. With a total of six private labels, Zalando creates its own products, covering the entire value chain from design to sales.
  • Zalon
    Zalon is our style advice service, via which customers can consult and get inspiration from selected stylists regarding individualized purchases.
  • Zalando Marketing Services
    The entirety of Zalando’s expertise and scope is bundled in Zalando Marketing Services, which now offers personalized marketing solutions for our brand partners.
  • Zalando Fulfilment Solutions
    Zalando makes its own logistics capabilities available to external partners, so they do not have to be concerned with infrastructure issues but can concentrate fully on their core competence in the fashion business.
  • Zalando Partner Services
    Zalando helps other players in the industry to be successful in the digital world. For example, by connecting warehouse stocks with multiple retailers, by digitizing processes involved in fashion wholesale and by integrating offline businesses into our Zalando platform.

With a strong workforce of around 14,000 employees of over 130 different nationalities, Zalando unites diverse people, capabilities and concepts. Consolidating our effort and ideas scales our impact as an innovator in Fashion, Technology, Digital Marketing and Logistics Operations.

Company info
+49 (0)30 2759 4693
Zalando SE
Valeska-Gert-Straße 5

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