Analyst, Client Experience Performance (Remote)

Recruiter
Neiman Marcus
Location
Dallas, Texas, United States
Posted
29 Aug 2022
Closes
26 Dec 2022
Ref
22913
Function
Operations
Level
Manager
NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and BergdorfGoodman.com, catering to loyal luxury customers globally. NMG also owns five Last Call stores and Horchow.com, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary Statement: The Analyst of Client Experience Performance role is responsible for understanding, defining, collecting, and monitoring customer level data that will be used to provide insights to elevate customer experience and growth of loyal customers. This role is assigned to the Client Experience team and will have a primary responsibility to help guide the strategic conversations using data pulls and analysis. Business will leverage data and insights provided by Analyst, Client Experience, to identify client segments to deepen and strengthen relationships with Neiman Marcus brand.

Responsibilities & Duties
  • Conduct exploratory data analysis, mine data, and prepare modeling datasets from multiple data sources for key stakeholders.
  • Filter data by reviewing the data output as well as commonly used performance indicators to locate and correct code problems.
  • Interpret data, analyze results using statistical techniques and provide ongoing reports.
  • Collaborates with key stakeholders to understand goals of the data use and utilize that to check / verify data before distribution.
  • Identify, analyze, and interpret trends or patterns in complex data sets.
  • Work with leadership to prioritize business and information needs.
  • Locate and define new process improvement opportunities.
  • Tracks progress of client performance, identifying opportunities for additional support and development.
  • Empower Stakeholders with automation of data output, utilizing the business intelligence landscape.
  • Be a driver of results: Define KPI's and business outcomes while establishing a framework to achieve.


Qualifications
  • B.A./B.S. in Business Administration, Marketing or related field, Information Technology, or equivalent experience.
  • Proficient in SQL, Microsoft Outlook, Excel, and PowerPoint.
  • Knowledge of dashboard production applications, preferably QLIK.
  • Ability to translate business requirements into critical data dependencies and requirements, while setting a realistic expectation on deadlines.
  • Self-Starter: Has demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm.
  • Demonstrates analytical problem-solving abilities.
  • Excellent written & verbal communication skills.
  • A collaborative working style with a strong focus on execution and results.
  • Associates must be willing to work a flexible schedule based on business need, which may include evenings, weekends and holidays
  • Travel: as needed/minimal

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