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Assistant Manager - Store

Achieve/Exceed Store Sales Plan

Understand and execute on pre-determined Annual Net Sales plan by managing a group of assigned team members
Monitor competitor activity and performance

Build Client Portfolio

Ensure growth of assigned team members' client portfolio
Coach and monitor team cultivation practices to achieve high client repeat rate
Improve store data capture rate with a focus on the quality of information gathered and ensure consistency of personalized SP outreach
Cultivate customers with personalized interactions.
Support events in partnership with PR.

Building a High Performance Team

Drive performance through effective communication at Sales Professional (SP) level to motivate and engage team
Understand team development plans and support accordingly
Address and action performance management issues of assigned team in timely manner through consistent feedback
Ensure coaching follow-up after training is completed
Partner the Store Manager/Director to maintain employee engagement through reinforcement, appreciation and employee recognition

Customer Satisfaction/In-Store Experience

Execute retail excellence standards
Ensure highest level of luxury in-store experience at all times
Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence
Share client feedback received on Voice of Customer (VOC) Survey to improve customer service
Embody and inspire the highest luxury standards in presentation and behavior
Manage customer issues/complaints.

Operational Excellence

Reinforce together with the Store Manager/Director on store operations, health and safety, maintenance and store environment in order to comply with all internal control procedures
Monitor and consolidate out of stocks and merchandizing needs as required by the Store Manager/Director

Qualifications

Minimum of 10 years of management experience in retail or luxury retail or relevant customer related experience (e.g., hospitality).
Experience in sales generation and managing the achievement of sales results.
Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
Flexibility to work in various roles based on business needs (i.e., on the sales floor)
Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work

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