Sr. Analyst, Customer Engagement (NJ or US East Remote)

North Bergen, New Jersey, United States
31 Aug 2022
29 Sep 2022
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Job Title: Sr. Analyst, Enterprise Data Solutions

Primary Purpose: The hire will be responsible for delivering data systems, data processing, and data transformation projects using AWS cloud-based services. The successful candidate will participate in all phases of software development lifecycle across our AWS/Snowflake based big data stack. The person in this role will support development, automation, configuration management and deployment of our cloud-native data pipelines to support business critical operations and analytics.

The successful individual will leverage their proficiency in Enterprise Data Solutions to...

  • Work with the core business CRM teams and business analysts to identify development needs
  • Design and advocate for modern solutions using cloud technologies, solid design principles, secure integration points, and automated deployments
  • Create tooling, structure, automation for new initiatives and existing data pipelines (when required)
  • Strong ability to understand, document and communicate technical architectures, best practices, toolsets, and solutions
  • Own code pipeline and data operations needs of the EDS team
  • Apply SQL and Cloud knowledge to facilitate resolution of support issues.
  • Acquire knowledge of existing data solutions/pipelines in order to support and enhance business critical processes
  • Own development, test, and production environments
  • Strong and innovative approach to problem solving and finding solutions
  • Excellent communicator (written and verbal, formal, and informal)
  • Flexible and proactive/self-motivated working style with strong personal ownership

The accomplished individual will possess...

Experience with the following technology frameworks:
  • Good understanding of various database systems - Snowflake, Hbase, MS SQL Server
  • Good understanding of various cloud platforms - AWS and GCP
  • Cloud native data technologies like Glue, Athena, S3, CloudWatch, and EMR
  • Orchestration tools like Tidal, Airflow
  • Core ANSI SQL development experience (DML, DDL, DCL)
  • Good Scripting knowledge in automation using python/bash/other scripting language
  • Fundamental understanding of Data structures and experience with distributed computing platforms
  • Good understanding of versioning tools like Git, BitBucket etc.

An outstanding professional will have...

  • 3+ years of experience as a developer
  • Bachelor's degree in Computer Science or related field, or equivalent work experience
  • Strong analytical and problem-solving skills
  • Ability to prioritize effectively and to perform proactively
  • A proven track record of designing reliable and scalable processes and driving their adoption throughout a development organization.
  • Strong ability to understand, document and communicate technical architectures, best practices, toolsets, and solutions.
  • Collaborative skills to partner with other development teams and business analysts to deliver revenue impacting data solutions
  • A strong sense of curiosity and interest in Data Science and how it can be leveraged to drive performance in the Retail industry.

Our Competencies for All Employees
  • Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

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