Assistant Manager of Operations - Last Call Store Desert Hills

Neiman Marcus
Cabazon, California, United States
31 Aug 2022
24 Oct 2022

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

The Assistant Store Manager, Operations is responsible for leadership of the receiving and operational store processes, the recruitment and onboarding of associates, strategically managing the budget and expenses, and execution of Loss Prevention processes including audits and safety compliance. This manager strives to achieve the goals of the store as well as the Last Call Division. They assist the Store Manager in driving sales and positive plan results through superior customer service, events, promotions, and motivation of the staff. The Assistant Store Manager, Operations also acts as Manager on Duty and assists in leading the store's daily operations, as well as contributes to the maintenance of the store through daily recovery.

  • Lead the shipping and receiving team to ensure accurate and effective processing of all incoming and outgoing merchandise
  • Monitor operational processes to minimize unnecessary loss; create and execute plans for shrinkage control as needed
  • Plan for and manage the annual inventory process to deliver strong results
  • Lead full-cycle recruiting for the store to maintain appropriate staffing that supports business needs while also staying within payroll budget
  • Lead new hire orientation for all new associates and ensure associate understanding of expectations for their role
  • Develop a high performing team of associates by teaching, coaching and providing actionable feedback to drive performance
  • Assess associate performance consistently and objectively
  • Effectively communicate key information to associates, such as product knowledge, new store promotions, and all company expectations
  • Oversee execution of on-the-job training for new associates in partnership with other store leaders
  • Execute administrative Human Resource tasks related to changes in associate data
  • Monitor payroll and expenses to achieve annual expense and contribution goals
  • Ensure store compliance of loss prevention policies and procedures and conduct internal investigations as necessary in partnership with Corporate Loss Prevention.
  • Performs other duties as required

  • High School diploma. Bachelor's degree in business or fashion preferred
  • 2 years of retail management experience
  • 5 years of retail experience preferred
  • Basic Computer skills
  • Must be willing to work a flexible schedule based on business need, which will include evenings, weekends and holidays.

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