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Sales & Design Service Professional

Ralph Lauren
London, United Kingdom
Closing date
3 Oct 2022

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Job Details

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Through our Cultural focus behaviors demonstrate a true passion and respect for the Ralph Lauren Home customer, product and RL trade showroom environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms. Identify new opportunities and generate sales to support the strategic growth of the Home Collection Business. Liaising closely with Interior Designers, Architects and Developers and retail clients you will be acting as a brand ambassador.

Essential Duties & Responsibilities

* Develop key relationships with new and existing trade and retail clients, introducing them to the world of RL Home, identifying their needs and driving sales
* Provide exceptional customer service and hospitality by greeting, listening and assisting customers. Exceed their expectations and demonstrate in depth knowledge of Ralph Lauren products and lifestyle collections.
* Very good understanding of interior spaces, ergonomic and proportions
* Create inspiration boards that illustrate design concepts
* Source and select RL decorative items including furniture, lighting, finishes, accessories and rugs.
* Produce sales lead, update and maintain the CRM system
* Generate quotes and track projects from point of purchase through to delivery and installation
* Create and maintain budgets. Report on ongoing business and pipeline
* Archive decorative materials and maintain project records/specs
* Consistently meet showroom and personal sales objectives and KPI's by delivering an elevated and personalized level of service and communication to all customers in store and via outreach
* Communicate Product and Customer feedback to buyers and managers
* Participate in showroom activities including but not limited to: Daily maintenance standards front and back of house in line with the Ralph Lauren Brand Image directives, Inventory, Replenishment, Product transfers, New product launches and Seasonal floor changeovers
* Attend industry networking events and socialize with our target customers
* Perform opening and closing showroom duties as needed.
* Exhibit pride through a positive demeanor, body language, personal presentation and dress standards in line with the RL expectations
* Always adhere to all company policies and standard operating procedures

Experience, Skills & Knowledge

* 3-5 years of prior work experience specifically in the luxury Home sector
* Proven experience and knowledge of the interior design industry
* Excellent interpersonal skills with the ability to build and maintain strong working relationships.
* Communicates with confidence (verbal and written) and maintains highest level of professionalism
* Highly organized and proactive individual, capable of multi-tasking within a fast-paced environment
* Able to read and understand architectural/construction drawings and sketch/diagram space plans and fixture layouts
* Proficiency in Adobe Creative Suite and Microsoft Office
* AutoCAD and/or SketchUp
* 3D and CGI rendering proficiency a plus
* Ability to source and select decorative items
* Budget and project management skills


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