Department Manager (m/f/x) Outlet Roermond

JOB PURPOSE   

To be a Company Brand Ambassador and to be responsible to achieve all the qualitative and quantitative objectives of the product category department assigned.

To manage and to motivate the department team in achieving the sales target, ensuring extraordinary Client service experience, being present on the sales floor, managing the activities of the department.

RESPONSIBILITIES

BUSINESS

• Analyze the department performance and define the actıons required for achıeving the busıness objectıves.
• Give commercial suggestions to SM.
• Drive the team to exceed their KPIs.

CUSTOMER

• Promote customer loyalty, inform the Store Manager about Top clients and VIPs.
• Supervise sales to ensure customer satisfaction and that the qualitative and quantitative standards required by our brand are maintained.

TEAM         

• Train and inspire the sales staff of her/his department in product knowledge, sales techniques, customer services and company procedures, in order to make sure that team members are always motivated and competent.
• Define quantitative and qualitative objectives.

RETAIL

• Guarantee an in-depth product knowledge wıthın the department, working wıth the relevant functions to support product-training needs.
• Provıde feedback and focused suggestions on department needs to the Store Manager.

STOCKROOM

• Optimize stockroom management in order to maximize and support the sales, in collaboration with the Stock Manager / Stock Assistant.

KNOWLEDGE AND SKILLS

Passion and knowledge of the managed product category

Business driven

Team player with the ability to lead and influence peers

Strong customer service approach

Natural ability to serve our client

Confident, enthusiastic and positive

Problem solving

Organized and detail oriented

Market and product knowledge/passion

Business/Retail Management degree or equivalent is a plus

Interest in luxury/fashion, art and design

Fluent spoken Dutch and English expected