Assistant Team Leader Customer Service (F/M/D)

02 Sep 2022
30 Oct 2022
Customer Service
Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Vestiaire Collective is looking for a Assistant Team Leader to join the Customer Service team ASAP (role based in Paris)

About the role

Under the responsibility of the Customer Service Team leader, you will actively participate in the development of our customers' satisfaction, by ensuring that delivery deadlines and quality of service are respected. You will ensure the smooth running of internal CS operations, the management of priorities, the monitoring of KPIs and handling demanding customers.

What you'll be doing :
  • Organizing & overseeing daily operations of the department to ensure fast and qualitative resolutions
  • Conducting regular performance reviews of all members of the team, offering feedbacks on areas for improvement
  • Participate in the training of new team members in company policies and procedures
  • Be a driving force for process improvement and coordinate with Innovation team
  • Maintaining team morale through regular communication and being available to answer team questions
  • Coordinating with other departments on projects such as marketing campaigns or special events
  • Participation in management catch up /brainstorming and process meetings
  • Helping with administrative tasks (team stats, priority tickets list, BS chat table, activity table.....)

Who you are
  • Fluent in English, French and ideally another language
  • Be comfortable speaking with all types of internal & external stakeholders
  • Fast learner (Tools, processes...)
  • Be autonomous and proactive
  • Being comfortable working under pressure
  • Have strong organizational skills.
  • A discrete person

What we offer
  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The possibility to work remotely 50% of your time
  • The opportunity to do career defining work in a fast growing French-born scale up
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package

Next step

If you are ready to join our fast-paced company, apply below : upload your resume in English and answer our questions! Our team will review your application within the following 4 weeks. If your profile and experience fit our requirements, we will invite you for a first phone call.

Vestiaire Collective is an equal opportunities employer

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