Seasonal Sales and Retail Operations Ogilvy - French Required

Recruiter
Tiffany & Co.
Location
Montreal, QC, Canada
Posted
04 Sep 2022
Closes
03 Nov 2022
Ref
55037
Function
Retail
Level
Manager
Hours
Part Time
Tiffany Seasonal Associates embody the Tiffany brand in all customer interactions during the holiday season. You will be an excellent communicator and positive brand ambassador, helping to create memorable experiences for our clients. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit, and joy.

As a Seasonal Operations Professional you will:
  • Implement all company operational policies and procedures and after sales servicing to ensure store operations run smoothly
  • Partner with Client Advisors and Management to respond efficiently to customer requests, handle and follow up on merchandise transfer requests and process point sales quickly and accurately
  • Improve the customer experience with hospitality and store amenities to create outstanding experiences
  • Ensure hospitality area is fully stocked and clean
  • Assist sales team with boxing and wrapping items, personalizing sales, replenishing POS, and gifting supplies, keeping all POS stations and sales floor areas neat and organized
  • As an effective brand ambassador, ensure customers are greeted and assisted in a timely manner, and have a memorable experience consistent with the Tiffany brand
  • Collaborate with team members to achieve sales and service goals
  • Assist with special projects, engraving, answering phones, and inventory

As a Seasonal Client Advisor you will:
  • Assist and interact with clients to create luxury experiences that positively impact sales and service
  • Be an effective brand ambassador, ensuring clients are greeted and assisted promptly and have an exceptional experience consistent with the Tiffany brand
  • Elevate the client experience with hospitality and store amenities
  • Assist with boxing and wrapping items, personalizing sales, replenishing Point of Sale (POS) and gifting supplies
  • Process purchases and ensure POS stations and sales floor areas are neat and organized
  • Perform one-on-one selling ceremonies when required
  • Work collaboratively with other team members to achieve sales and service goals
  • Assist with inventory and special projects as needed

EXPERIENCE
  • Must be French speaker
  • Ability to work non-traditional business hours: evenings, weekends, and holidays
  • Previous retail, luxury retail, or customer related experience such as hospitality
  • Strong verbal and written communication skills
  • Exceptional customer service skills and ability to work with a diverse client base
  • Ability to prioritize and balance multiple tasks in a fast-paced, changing environment
  • Authorization to work in the country where the position is based

Desired:
  • Proficiency in Point of Sales (POS) systems and Microsoft Outlook/e-mail

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