Store Manager - Brighton M/F

Recruiter
SANDRO
Location
Brighton, United Kingdom, Europe
Posted
05 Sep 2022
Closes
29 Oct 2022
Ref
2022-13448
Function
Retail
Level
Manager
Job description

We are looking for a Store Manager to efficiently manage the daily operation of the store, including sales, customer service, operations and administration, communication, merchandising, and team development.

Sales & Service

• Meet personal and store sales targets
• Assist in the tracking, monitoring, and communication of business results
• Ensure an elevated level of sales and service is practiced by all associates; lead by example
• Continue to develop personal sales techniques and assist in the development of
associates' sales techniques to maximize sales
• Ensure all sales related policies and procedures are maintained
• Demonstrate an in-depth knowledge of the merchandise, and develop product
knowledge among the staff
• Ensure all associates provide the highest level of customer service
• Build and maintain repeat clientele by utilizing personal client book and assisting staff with utilizing their client books
• Resolve all client problems and complaints quickly and effectively
• Assist sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise)

Operations

• Ensuring all Policies & Procedures are compliant
• Support staff training in all areas of appropriate register usage and maintenance
• Understand and properly execute all management register functions
• Participate in inventories
• Understand and execute cash control procedures
• Support the store in minimising stock loss by following the loss prevention policies, procedures and action plans.

Merchandising

• Assist in the implementation and maintenance of all merchandising/visual directives
• Ensure the sales floor is neat, clean, organized and reflects the correct visual image at all times
• Ensure deliveries are properly processed in a timely manner
• Identify and communicate product concerns in a timely manner
• Communicate inventory needs to support the business goal

Human Resources

• To recruit, train and develop staff
• Ensuring the integrity of payroll and the payroll process
• Continually evaluate the performance of each employee and provide constant feedback to ensure results
• Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
• Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times

Profile

You have more than 2 years of experience in management in the premium/luxury retail industry.
You are passionate about fashion and familiar of fashion trends.
You can demonstrate good sense for business.
You have an excellent sense for customer service.
You are able to supervise and motivate a team.
You are willing to take on challenges.

Job location

Job location

Europe, United Kingdom, Brighton

Applicant criteria

Minimum level of education required

N/A

Minimum level of experience required

1 year or more

Languages

English (Fluent)

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