Account Manager Pleno - FARFETCH

BR São Paulo
07 Sep 2022
29 Oct 2022
Full Time
FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centered around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.


We're partnering with the world's best brands, boutiques and department stores to provide our customers with a unique shopping experience and access to the most extensive selection of luxury on a single platform. We work with all areas of FARFETCH to achieve business success and to improve our social and environmental impact. We want to empower our consumers to think, act and choose positively while offering an unrivalled range of fashion to empower their individuality.

The Role

You will oversee signing, managing and growing the sales performance of our Brazilian boutique partnerships. You will build strong relationships with boutiques at all levels within your designated territory, working with the wider commercial team and other Farfetch team members ensuring boutiques are actively engaged to drive business results.


    • You will manage a group of boutiques through sound business management and strategic planning, turning knowledge into focused action.
    • You will proactively seek, maintain and update knowledge on each boutique's status, seasonal & future plans to assess full online potential and further growth opportunities.
    • You will manage offline/online sales against product deliveries and commercial performance expectations, working closely with merchandising and the wider commercial team.
    • You will negotiate and plan markdowns with boutiques and ensure adherence to promotional activities.
    • You will review monthly boutique performance.
    • You will conduct regular business reviews internally as well as externally with boutique partners.
    • You will work with Head of department to sign and on-board new boutiques
    • You will ensure boutique is online with right stock quality/quantity in a short time frame
    • You will assist in research of territories and product categories
    • You will ensure excellent service & follow up is given to both partners and final customers, working closely with Partner Services team, Production, Finance, and Operations to drive all service KPI's and ensure business needs are met.


    • You have experience with Client/Customer relations, Commercial experience (online or offline) ideally from a retail, brand or wholesale fashion environment - fashion and luxury a plus.
    • You have relationship building skills with the different players of the business.
    • You have sales skills and negotiation techniques and have strong analytical ability.
    • You are well organized and proactive, with the ability to handle multiple tasks at a fast pace.
    • You have a sense of prioritization and timing.
    • You are at ease with Excel (pivots) and the use of data tools to obtain and/or assess analytical information.
    • You have articulate communication skills, both verbally and written.


FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.${description2}

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