Customer Service Advisor - FPS (English Speaker) - FARFETCH

PT Lisbon
08 Sep 2022
28 Oct 2022
Part Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.


We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.


Our Lisbon office is located in Portugal's cosmopolitan capital. Mostly the teams here are focused around Technology and Store of the Future. In this office, Farfetchers like to have catch ups in the ball pit or creative moments by the grand piano!


We are looking for a Customer Service Advisor, to work in a relaxed environment and be part of a well-motivated and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience in a fast-paced fashion marketing environment, which will broaden as the team grows. You will have the main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners through every communication channel.


    • Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
    • Provide information with regards to products and services and other related inquiries;
    • Be the face of Farfetch Platform Solutions to our customers and partners alike.


    • Experienced in customer service;
    • Fluent in English (mandatory);
    • Proficient in the use of IT systems, both customer service specific and windows packages;
    • Experience with written;
    • Experience in listening;
    • Knowledgeable of fashion/fashion brands;
    • Articulate and passionate;
    • Available to work on rotating shifts (between 9:00 and 23:00) and weekends

Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.${description2}

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