Training Manager, Retail

London, United Kingdom
08 Sep 2022
31 Oct 2022

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.


As a Training Manager, you will oversee the planning, delivery and embedment of all retail training to our Field Teams across all UK and Ireland store doors ensuring consistency in service excellence and business results to support KPI achievement.

This role is a 12 month Fixed Term Contract.


  • Evaluate and prepare a shared calendar of the learning programmes for stores based on global and local projects
  • Facilitate TTT and large format training initiatives in partnership with Retail Excellence Teams as needed
  • Partner with key stakeholders to assess the needs of the business to develop training strategies
  • Leverage business / commercial acumen to report on effects of training and skill development
  • Evaluate the effectiveness of training programmes and business performance to ensure training meets business needs and improves performance
  • Create customise and implement store training programmes in person or via Microsoft Teams
  • Manage Field Trainers on performance
  • Build strong relationships with key stakeholders
  • Analyse guest experience results to identify areas of opportunity on a store and regional level


  • 4+ years as a Senior Trainer with leadership abilities, preferably in a luxury retail setting
  • Strong verbal and written communication skills
  • Interpersonal skills showing the ability to communicate effectively with cross-functional business partners and senior leadership team
  • Strong presentation and facilitation skills, conveying messages in a clear and concise way
  • Proficiency in use of Microsoft (Powerpoint)
  • Travel within the UK required
  • Commercial mindset
  • Strong organisation and planning skills


Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || EMEIA - RETAIL MANAGEMENT || n/a ||

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