Store Manager - Noventa di Piave

Ralph Lauren
Noventa di Piave, Italy
09 Sep 2022
04 Nov 2022
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Embrace & demonstrate the Ralph Lauren brand philosophy & EMEA values and maximize store performance & profitability through a customer first culture. Communicate & implement the retail strategy & initiatives to support the RL business vision and inspire, lead & develop the store team to deliver RL Experience to an exceptional level. Guarantee the highest standards of Brand Presentation execution & Operational efficiencies

Essential Duties & Responsibilities
? Drive & develop initiatives to optimize performance, working with store team & business partners ? Deliver profit expectations by managing expenses, exceeding sales & key metric targets ? Analysis data & make conclusions to optimize performance and/or take corrective action ? Demonstrate an in-depth understanding of the local market, competitor activity & share opportunities ? Lead and inspire the team to deliver sales and profit results by providing the RL Experience Set clear expectations & inspire the team to deliver results, acting with integrity Responsible for hiring & developing the best talent to meet the business requirement ? Ensure all recruitment activity is managed within budget and headcount controls ? Successfully "On board", support & develop new and existing talent ? Create a working environment with: creativity, strong work ethic & a passion for the RL Brand Take responsibility for and conduct regular reviews, tackling performance issues promptly ? Monitor & positively impact employee engagement and retention ? Manage & maintain the "hire to retire" of all employees ? Recognize & reward achievements across all level of employees ? Act as brand ambassador setting the standards for dress & grooming standards ? Take ownership for personal performance & seek feedback to review progress ? Embrace & demonstrate the RL Experience & model ? Consistently deliver & drive the RL Experience service model to an exceptional level ? Provide all customers a welcoming environment to Connect, Convert & Conclude, leaving them with a positive lasting impression of RL ? Create a customer first culture across the store population ? Observe & feedback to store management team on areas of improvements/achievements of RL Experience ? Ensure effective communication for sharing of product knowledge, coaching of selling skills to new & existing employees ? Build & maintain relationships with Corporate to influence product mix & density in line with the trading strategy ? Deliver the Brand visual proposition to commercially enhance the customer journey ? Execute directives and partner with BP to implement & influence strategies ? Implement and maintain model store guidelines to an excellent standard ? Manage inventory flow to minimize shrink loss through operational excellence & with business partners ? Manage compliance of customer support functions including RFID and IPOD replenishment ? Accountable for compliance to all company policy & procedures including Health & Safety of internal/external customers ? Optimize resource to improve productivity to provide an exceptional RL Experience

Experience, Skills & Knowledge
? Professional experience within a Retail environment ? Proactive, positive and dynamic personality ? High customer and people service orientation ? Good social and communication skills ? Understanding of delivering performance against KPIs ? Experience within MS Office suite

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