Personal Shopping Assistant - FARFETCH

UK London
09 Sep 2022
29 Oct 2022
Full Time
Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop-shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality.

Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone.


We're a collaborative and creative team, utilising our expertise and passion in product and styling combined with state of the art technology, to deliver a truly unique and personalised shopping experiences for our clients, both in store and online.


Our two retail boutiques are located in London. Our flagship boutique is located on Brook Street in the heart of Mayfair, and comprises four stunning levels of architectural delight, a unique edit of luxury fashion, and allows for an immersive customer experience connected at all touchpoints. Our Browns East boutique is located in Shoreditch and is a real creative and artistic hub; a true gem in the local community.


Browns are currently seeking a Personal Shopping Assistant to join our VIC team working across all retail sites. Supporting our team of Personal Shoppers, you will help to deliver an elevated and seamless client journey for our Very Important Clients. With exceptional organisation skills and a keen passion for product and styling, you will offer slick, precise and exemplary standards and service at all times.


    • You will support the VIC team with styling appointments, which includes preparing the styling suite, pulling stock for appointments and setting a personalised scene which reflects the client's preferences.
    • You will build and maintain strong and discrete relationships with clients and take ownership of client after sale care, ensuring client satisfaction at all times.
    • You will monitor customer shopping behaviour and collect client data in order to provide valuable feedback to the team and identify opportunities to drive sales.
    • You will support the VIC team with creating tailored content for client outreach and will keep up to date with new and incoming products at Browns.
    • You will maintain a good awareness of new fashion brands and trends, as well as a wider under understanding what's happening in the world of art, culture and music.
    • You will work collaboratively with other teams across the business, including Store Management, Stock, Buying, Merchandising, Logistics and the Press team.


    • You have relevant experience working in personal shopping, sales or styling in a luxury fashion environment.
    • You are a natural at building client relationships and are passionate about providing a personalised service to customers.
    • You are highly organised and have excellent attention to detail.
    • You are knowledgeable about fashion brands, designers and trends and have a love for product.
    • You have experience working with customers from a diverse range of background.


    • Equity within the Farfetch group and annual bonus/or commission.
    • 33 day holidays per year plus holiday trading.
    • Flexible benefits - Private Insurance, Dental Insurance, Season Ticket Loan, Employee Saving's Isa's, ClassPass and more
    • Discount of 50% off at Browns
    • Life Insurance, Critical Illness Insurance & Pension Scheme.
    • Flexible working environment and more!


    • Browns Fashion is an equal opportunities employer ensuring that all applications are treated equally and fairly throughout our recruitment process. We are determined that no application experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our positively FARFETCH strategy throughout our business, partnerships, and communities.

Browns are looking for a Personal Shopping Assistant to join the VIC team. You will help deliver an elevated and seamless client journey for our most valued customers.${description2}

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