Trainer, Retail

INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

This position reports to the Retail training Manager and covers the London Stores. We are looking for a Service excellence ambassador, responsible for inspiring and training Retail Teams in stores to consistently meet expectations and bring the Burberry service philosophy to life.

RESPONSIBILITIES

• Facilitate the on-boarding of New Starters in person or via Microsoft teams
• Lead a culture of in-store coaching, with a priority on individual Client Advisor needs
• Collaborate with store managers in delivery of morning briefings
• Improve and monitor the client journey by daily coaching in line with Brand standards
• Observe Client interactions through presence on the sales floor and identify areas of opportunity
• Build key relationships with Store Leaders and Store Teams
• Manage and monitor the effectiveness of training both through Guest Experience results and analysis of KPI's through observations and feedback from Store management
• Ensures continuous feedback on progress of individual/Store teams during on boarding, induction and on-going training sessions
• Advise and collaborate with Retail leaders and Store Managers on the Training to improve their Stores performance
• Supports in delivery of product training

PERSONAL PROFILE

• 3-4 years of training experience preferably in a luxury retail environment.
• Previous experience in retail environment
• Strong presentation skills
• Commercial awareness
• Strong planning and organisational skills
• Shows initiative and is self-motivated
• Team player.
• Microsoft office literate (to a high level).

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: United Kingdom || Not Applicable || London || RETAIL OFFLINE || EMEIA - RETAIL MANAGEMENT || n/a ||