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Customer Service Associate

Nili Lotan
New York City, New York (US)
Closing date
11 Oct 2022

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Job Details

Nili Lotan is looking for a part time customer service associate reporting to the Head of Customer Experience.

This is an in-person role for the first 6 months with the potential of moving to WFH after that.

The primary responsibility of this position is to quickly, kindly, and accurately respond to customer support requests in a way that makes customers happy via the use of Zendesk, Phone coverage, chat and email.  The Associate will also closely partner with logistics/ ops and our 3PL to provide tracking, delivery and general customer information on all orders.

Essential Functions:

  • Motivated to meet quality standards/measurables for customer service
  • Must be proficient on Zendesk and Shopify, experience on Teamwork CHQ, WMS and experience tracking orders on a 3PL system a huge plus
  • Need ability to interact with customers, especially in writing but also on the phone politely and patiently
  • Proficient writing skills REQUIRED - an ability to write professionally, and clearly, when explaining sometimes complicated or multi-step processes
  • Prefer the ability, even in writing but also on the phone, to express compassion and empathy towards customers and the problems they are having
  • Patience, Positivity, Adaptability, and good listening skills
  • In-Person with the potential for WFH in 2023

Qualifications and Competencies

Associates level degree or Bachelor's degree from a 4-year college or university

  • 1 - 3 years related experience
  • Excellent computer skills, including Zendesk, Shopify
  • Excellent communication (written, verbal) skills; values keeping others informed, effectively presenting information in a clear, concise manner
  • Strong organizational skills and effective time management; Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks
  • Maintains confidentiality and security of sensitive company information
  • Thinks like a customer and embodies a customer-centric mindset that drives customer advocacy with cross-functional partners
  • Ability to work a flexible schedule based on department and Company needs


Since its launch, Nili Lotan has been synonymous with sophisticated, timeless wardrobe staples; an ever-reliable resource for Celebrities, Stylists and Editors. Primarily made in NYC, Nili Lotan has evolved into a strong lifestyle brand supporting the modern woman from day to night, casual to formal. The Nili Lotan collection can be found at the best specialty boutiques and upscale department stores throughout the United States, Europe, Australia and Asia, including Japan. This past year's successful launch on the Barney's designer floor, sitting adjacent to companies such as Stella McCartney and The Row, has garnered new exposure and interest resulting in an exciting fresh buzz around the brand. The company continues this exhilarating growth phase with plans to launch new product categories over the next few seasons. Nili Lotan has two retail locations - TriBeCa, NY and East Hampton, NY - with plans to open additional locations over the next few years.

Find Us
New York

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