Customer Service Team Member
- Employer
- Realisation Par
- Location
- London (Central), London (Greater) (GB)
- Closing date
- 6 Oct 2022
View more
- Function
- Customer Service
- Level
- Entry Level / Assistant
- Contract Type
- Permanent
- Hours
- Full Time
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Job Details
Based in London this is a full time position.
Duties and Responsibilities:
- Act as a brand ambassador for Réalisation, by being a primary contact with customers
- Enhance the customer's experience with the brand throughout their purchase journey
- Manage all communication with Réalisation customers via email, and online communication channels
- Assisting with product and service enquiries as well as order placement, monitoring order status, returns and exchanges processing
- Prioritise and provide timely responses to all customer service, product and order related enquiries that are received
- Liaise with warehouse staff, to fulfil orders and solve customer enquiries
- Assist with the use online fraud management tools on our websites and payment gateways
- Work closely with the Realisation team to ensure alignment between customer expectations and solutions being delivered
- Ensure all systems and processes are followed
- Maintain collaboration with the broader team to ensure a flow of information and key customer insights
- Preparation of any reports or information as may be required
- Assist where needed, to support the business and day to day operations
About you:
- A genuine interest in fashion and a passion for the brand
- Exceptional organisational skills and ability to prioritise tasks
- A strong attention to detail
- Fashion or retail experience preferred
- Experience providing excellent customer service
- Strong verbal and written skills
- Flexible and proactive, able to work in a fast-paced environment with a can-do approach
- Experience using Zendesk customer service platform (preferred)
Send CVs to: comejoinus@realisationpar.com
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