Manager, People Services

Neiman Marcus
Dallas, Texas, United States
14 Sep 2022
01 Dec 2022
Human Resources

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century. Today, 9,000 associates contribute to the success of NMG's brands: Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow. There are 38 full-line Neiman Marcus stores in cosmopolitan markets across the United States and a sophisticated digital platform that attracts shoppers worldwide. Bergdorf Goodman operates two stores in landmark locations on Fifth Avenue in New York City and, catering to loyal luxury customers globally. NMG also owns five Last Call stores and, an e-commerce site that offers premium furniture and home decor.

As an organization, NMG is on a transformational journey to become the preeminent luxury customer platform. NMG continues to deliver the best integrated customer experience and has evolved the business to succeed in the ever-changing retail landscape. NMG is a relationship business. What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

Our customers will always be at the center of everything NMG does. The company continues to reinvest in new technologies that enhance the customer experience. NMG meets customers where they are. NMG's goal is to offer customers a seamless experience across its stores, online, and remote digital selling.

NMG's priority is to develop a highly engaged and high-performing team where everyone belongs. The business attracts and retains best-in-class talent through unique offerings provided to associates in addition to standard employer benefits. These include an innovative way of working, associate discounts on merchandise, tuition reimbursement, associate hardship fund, and paid time off to volunteer, to name a few.

As part of NMG's Environmental, Social, Governance (ESG) work, the organization is focused on driving its core value of being "All Heart." NMG is also assessing its current environmental and social impact while developing a three-year plan to lead the luxury industry in its commitment and transparency to environmental and social sustainability. NMG strives to become an employer of choice, driven by a culture of Belonging. A dedicated team focuses on this journey, directly impacting how NMG conducts business throughout the workforce, workplace, and marketplace dimensions.

NMG has incredibly passionate and committed corporate and store associates. NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.


The Manager, People Services is responsible for supporting organizational goals through the effective management of the entire life cycle of the associate. This position serves as an integral part of the People Services organization and supports the Merchandising pyramid.


Culture and Engagement
  • Assists in creating change plans, secures commitment to change, and coaches' leaders on their role in the change
  • Shares best practices across Merchandising organization for recognition of extraordinary results and performance
  • Champions Diversity and Belonging to build an environment where everyone is respected
  • Exercises a high degree of confidentiality with sensitive information

Talent Management & Compliance
  • Helps drive the pyramid people strategy for Merchandising & Planning Organization in partnership with Director, People Services.
  • Facilitates the Talent Planning process and provides strategic support for people development
  • Oversees and participates in the performance management process in partnership with Merchandising Leadership to proactively address performance concerns.
  • Understands company strategy and goals, how individual work contributes to success, and helps transfer this understanding to Associates
  • Owns assigned People Services initiatives and champions change adoption
  • Partners with Merchandising Leadership to stay aware of Associate concerns and address issues in a timely manner
  • Facilitates mediation by asking insightful questions, listening to understand, and providing appropriate feedback to achieve resolution or improvement
  • Reviews Associate issues and makes recommendations regarding People decisions (e.g., discipline, terminations, etc.)
  • Utilizes exceptional interpersonal skills to advise, coach, and counsel Associates
  • Delivers difficult and / or complex messages and determines the appropriate communication channels for these messages
  • Enforces company policies and procedures, facilitating Associate and Manager understanding of them
  • Maintains and utilizes knowledge of local and federal regulations to manage Human Resources policies and procedures

HR Systems and Processes
  • Updates Associate information (e.g., status changes, reporting structure) in HRIS and other systems and maintains employee-related files
  • Maintains accurate people data for expense allocation and reporting purposes
  • Generates reports as needed or requested
  • Acts as steward of the pyramid's payroll and expense budget and maintains awareness of activities that may have an impact

Total Rewards
  • Leads the annual benefits renewal and open enrollment process, as applicable
  • Provides guidance on compensation decisions
  • Reviews complex FMLA, ADA, Leave of Absence requests and engages in the interactive process to determine best resolution

This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Bachelor's Degree in Business or related field preferred but not required
  • 2-4 years' experience in a Human Resources role required
  • Basic understanding of major employment laws
  • HR-related certification preferred
  • Basic financial acumen
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills with ability to effectively and tactfully resolve conflict
  • Working knowledge of MS Office (emphasis on Excel) and Oracle HRIS (preferred).
  • Excellent customer service skills
  • Exceptional attention to detail
  • Ability to prioritize and manage multiple tasks

To perform this job successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required.

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