Production Delivery Manager - FARFETCH

Location
US New York
Posted
14 Sep 2022
Closes
06 Nov 2022
Ref
c0107905-841e-464e-860a-12e2c0eafa2f
Function
Operations
Level
Manager
Hours
Full Time
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

CREATIVE OPERATIONS

We're a creative family, building copy, data, and visual assets for each corner of the FARFETCH Ecommerce Platform. We are dedicated to providing gold-standard imagery, content, and production services for our partners and creating an engaging on-site experience for our customers.

NEW YORK

Our New York office is located in Midtown near the iconic Bryant Park and the historic Grand Central Terminal, New York's best-connected office neighborhood. The beautifully designed office has 360 views and tall windows to bring the outside in. We have a communal kitchen that brings the team together for Family Lunch and Happy Hours. The office is open plan with plenty of rooms and booths to take a private call, have time to relax and work in private or have a large collaborative meeting.

THE ROLE

The Production Delivery Manager is accountable for the coordination of the multiple teams involved in the digital production process. You will manage all related activities to launch and maintain product online while also managing client needs and expectations.

WHAT YOU'LL DO

    • You will build positive and productive working relationships with clients for business growth
    • You will be the main point of contact for the clients in all production-related issues and requests
    • You will provide regular feedback to clients regarding production status
    • You will manage the client's future production needs by providing an accurate and up-to-date forecast to the production teams
    • You will book production slots with clients according to their needs and internal production capacity
    • You will be responsible for securing essential production information between client and production teams (i.e. product information, barcodes, prices, geoprices, etc.)
    • You will handle day-to-day operations with brands - including new collections (currently in production) as well as collections already online
    • You will manage all tickets from Service Desk regarding production, issues, and tasks requested by clients, ensuring all SLAs agreed are fulfilled
    • You will follow up on budget to guarantee that costs are aligned with client tier/contract
    • You will address identified problems to other internal partners to ensure that the best service is provided to clients
    • You will be the primary contact of production for internal partners (tech, product, operations, pricing) in order to identify and support problem resolution


WHO YOU ARE

    • You are an experienced manager in a successful production operation with a thorough understanding of workflows, tools & systems, and the talent required
    • You are a creative problem solver, able to resolve problems under pressure and calmly.
    • You have experience in client-facing roles
    • You have project management skills
    • You have strong computer skills
    • You are proficient with Microsoft Office
    • You are well organized, proactive, and goal-oriented with strong attention to detail
    • You have the availability to travel for short periods of time


REWARDS & BENEFITS

    • FARFETCH Equity plan and annual discretionary bonus
    • Medical, dental, vision, with flexible spending account
    • 401K plus company match, PTO and volunteer days
    • Wellness, and cell phone reimbursements
    • Family Lunch, catered weekly when in office


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.


We are looking for a Production Delivery Manager to join our Digital Production team in New York!${description2}

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