Senior (Key) Account Manager (m/f/d)

Recruiter
Zalando
Location
Cheltenham
Posted
14 Sep 2022
Closes
06 Nov 2022
Ref
4544086
THE OPPORTUNITY
At Tradebyte you work hand in hand with the biggest players in e-commerce - from hip fashion brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do - do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

WHAT WE'RE LOOKING FOR
  • You have completed a degree or training in the commercial field and have relevant professional experience
  • You have 5+ years of experience in customer management/account management and, ideally, some experience in the e-commerce or software industry
  • You have a technical understanding of processes (supply chain processes)
  • Customer relationship management is your strength, and you enjoy building long-term customer relationships
  • You proactively analyze the further potential for our customers and support them in becoming even more successful
  • Whether you speak to customers or the managing director, you always convince with excellent communication and presentation skills
  • Your working style is result-oriented and independent
  • You are focused on entrepreneurial thinking and acting
  • You are fluent in English, both written and spoken. Other language skills are a great plus


YOUR RESPONSIBILITIES
  • As the direct contact, you are responsible for cooperation, collaboration, and further development of national and international brands, marketplaces, and platforms
  • You are the first point of contact for our customers on general & sales issues as well as in cases of escalation
  • You act as an interface between the internal departments, the brands, marketplaces, and platforms
  • You independently execute projects and always keep an overview
  • You analyze your accounts, successfully develop customer relationships, and practice active success management
  • Together with your customers, you create strategic roadmaps and sales reports and present them on-site


WHAT YOU CAN EXPECT FROM US
  • You'll play a decisive role in shaping an agile, fast-growing, international company and be supported by an open-minded working environment
  • Competitive salary package, employee share shop, 40% Zalando shopping discount (30% Zalando Lounge)
  • You'll be given various learning and development opportunities to enhance your professional development
  • Flexible working hours, home office options
  • 25 vacation days per year that increase up to 30 days, volunteering time off and several sabbatical options
  • We'll help you commute to the office with zero emissions: through a rented company bike
  • Access to additional German or English classes to improve your language skills
  • A variety of health offers to support your well-being, as well as free beverages and fruits
  • Open plan offices within the heart of Montpellier, Cheltenham with free parking


INTERESTED?
We are looking forward to receiving your application!