Logistics Fulfilment Account Manager - FARFETCH

Location
PT Porto
Posted
15 Sep 2022
Closes
30 Sep 2022
Ref
3bca2e15-3de0-4867-8eac-bce8ac35ed2a
Function
Operations
Level
Manager
FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.

We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

PORTO

Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!

THE ROLE

As a Fulfilment Account Manager you will maintain solid relationships with our internal and external clients. Reporting to the Head of Logistics Services Management, you will ensure that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conversations and training workshops. You will also be able to develop relations with potential clients.

WHAT YOU'LL DO

    • You will develop solid relationship with 1P and 3P clients
    • Analyse data to improve business, suggesting new service subscription
    • Address and resolve clients' complaints
    • You will be the main contact between clients and our teams
    • Manage the account teams assigned to each client
    • Compile reports on account progress, goals, and forecasts for logistics and commercial teams
    • Develop an understanding of clients' requirements and preparing customized solutions
    • Work with the logistics team to search and develop new solutions requested by the market.


WHO YOU ARE

    • You have more than 3 years experience in Logistics specifically 3PL Fulfilment and Supply chain.
    • Previous experience within Sports Retail sector is a plus
    • Experience in Key Account Management
    • Experience using order management systems or warehouse management systems or similar
    • Proficient in all Microsoft Office Applications
    • You can handle multiple client accounts
    • You are comfortable communicating with internal and external partners across all levels


REWARDS & BENEFITS

    • Health insurance for the whole family, flexible working environment and well-being support and tools
    • Extra days off, sabbatical program and days for you to give back for the community
    • Training opportunities and free access to Udemy
    • Flexible benefits program
    • FARFETCH Equity plan


EQUAL OPPORTUNITIES STATEMENT

    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
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