Lead Clienteling and Top Customer Marketing (f/m/d)

Recruiter
Mytheresa
Location
Munich (Stadt), Bayern (DE)
Posted
15 Sep 2022
Closes
15 Oct 2022
Function
Marketing

Here at Mytheresa, technology meets luxury fashion in a space that celebrates both creativity and digital advancement. Centered in the heart of Europe, we are a dynamic international team, hailing from all corners of the globe. Working together we strive to exceed our customer’s expectations with a passion for innovation.

To support our Brand Marketing team we are searching for a Lead Clienteling and Top Customer Marketing (f/m/d) to be based in our Aschheim office.
 

WHAT YOU WILL DO 

 

  • Drive and implement our vision of customer empathy across all customer groups starting with the top customers
     
  • Responsible to develop clienteling activations in close collaboration with Personal Shopping and Events Teams targeting especially top customers
     
  • Responsible for digital and physical top customer communication
     
  • Responsible to oversee KPIs for top customers in order to develop activities from it
     
  • Collaborate closely with our brand partners for special projects
     
  • Support the Personal Shopping Team in creating tools that help to serve the customer in a better way
     
  • Liaise closely with Customer Experience and CRM
     
  • Liaise closely with our subsidiaries in China and US
     
  • Analyze and evaluate the results and implement key learnings accordingly
     
  • Manage budgets and costs within agreed measures

 

WHO YOU ARE

 

  • Bachelor degree or equivalent (Masters preferred)
     
  • Minimum 5 years of work experience, preferred in the field of luxury goods / luxury hospitality and/or e-commerce
     
  • Strong understanding of customer needs and customer-centric thinking
     
  • Strong business sense and analytical understanding
     
  • Great team player, multi-tasker, creative thinker and be able to understand the art of serving the customer by having flawless attention to detail
     
  • Ability to manage multiple projects in a fast-paced, deadline-driven environment
     
  • Result-oriented and operational – hands on mentality
     
  • Fluent in written and spoken English

 

At Mytheresa, our people are our success. If you're a self-starter who enjoys an exciting challenge, apply now to be part of our journey and grow with us in a modern working environment.

We treat all applicants, employees, partners and customers equally, irrespective of their race and ethnic background or national origin, their religion or beliefs, their gender and sexual identity, their age, marital status and care responsibility, or any disability.

We are looking forward to your expressive application via our career site.