Wholesale Customer Support

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents

PURPOSE:

Proactively analyse delivery data and problem solve to support Fred Perry and our customer relationships. To become the focal point of Customer Service communication for your designated markets.

KEY RESPONSIBILITIES:

• Enter all customer orders onto our system by the given deadlines, giving support to your colleagues were necessary
• Ensure sales order details on the system are constantly updated, including the deletion of withdrawn styles
• Support your Business Development Manager by processing and tracking orders, and providing administration support when required
• Raise invoices and ensure that they are transmitted in a timely manner to the customer base
• Authorise faulty stock returns from customers, and in conjunction with Credit Control issue credit notes.
• Liaise with Logistics to ensure the warehouse is notified about customer’s special labelling, packaging and delivery requirements
• Prepare any export shipping documentation including invoices, certificates of origin, packing lists and proforma invoices
• Provide support to team members and cover for vacations and undertake any duties that are assigned to you that fit your skill set

THE PERSON:

• Excellent communication skills (written and verbal) and relationship development
• Effective and pro-active problem solver
• Highly organised and detail oriented
• Experience working in a customer service environment
• Intermediate to Advanced knowledge of Microsoft Excel (desired) 

HOURS:
As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

BENEFITS:

We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:

• Annual performance-related bonus
• Competitive salary, reviewed every year
• Generous staff discount and regular sample sales
• Generous pension scheme with 8.5% company contribution
• Option to buy an extra 5 days holiday annually
• Enhanced maternity and paternity packages
• Life insurance
• Private healthcare
• Cycle to work scheme
• Early finish Fridays
• Season ticket loan
• 25 days annual leave plus Bank Holidays
• Annual Birthday vouchers
• Regular opportunities to attend gigs / events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.