Manager, HR Technology & Solutions

Shanghai, China
16 Sep 2022
26 Sep 2022
We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.

At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Manager, HR Technology & Solutions


This is an individual contributor role based in Shanghai, which willbe responsible for supporting the global HR Technology & Solutions team in IT (HR T&S) with a primary focus on solution design and delivery partnering with our application management services (AMS) team , supporting systemic-maintenance and process enhancement across our modules within Tapestry's people ecosystem, PeopleHub (SuccessFactors) and other HR systems. This role will include, but not limited to, identifying issues/trend and designing solutions, partnering with AMS for implementation and delivery. You will be required to support both global and regional HR T&S stakeholders.

Solution Design & Delivery

  • Based on the requirements gathered from the business, collaborates with AMS team to design workable solutions.
  • Work closely with AMS for the deployment, test and rollout of the solutions and processes.
  • Work closely with internal IT (mainly DataHub team) for integration enhancement.

Supporting/Consulting/Project Management

  • Escalation point for systemic deficiencies and/or issues across core modules.
  • Handles escalations that are raised from Tapestry People Services and system users for existing systems and processes that support HR
  • Ensures HR operational activities are removed from the HR Technology team with possibilities of automation, workflow recommendations, and/or utilizing Tapestry People Services to ensure a high level of data integrity..
  • Identifies trends and makes recommendations to address the top issues to the COE and HR T&S team along.
  • Support with maintenance of HR SOX Compliance where applicable.
  • Plays a key support role in global and cross-functional projects/programs.
  • Ability to project manage small to medium sized projects regionally and in some cases, globally.
  • Work closely with technology teams to ensure an optimum employee experience while helping to resolve issues that may arise that could impact our HR technologies.


  • Knowledge and experience with SAP SuccessFactors suite is a must.
  • Experience with API's and integrations a plus
  • General understanding of database relationships and design pattern. Software engineering or computer science background is highly preferred.
  • Excellent time management, written and verbal communication, and follow-up skills.
  • Ability to handle cross-functional projects and initiatives.
  • Ability to manage multiple priorities and evaluate and utilize resources as needed.
  • Ability to diagnose problems and identify and drive appropriate solutions.
  • Ability to challenge convention.
  • Excellent attention to detail, process oriented and high-level of accuracy.
  • Ability to relate to, influence and collaborate with employees at all levels in the organization.
  • Fluency in English and Chinese is a must, workable Japanese is highly preferred.
  • PMP certification is a plus .

Our Competencies for All Employees
  • Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers
  • Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others : Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams : Blends people into teams when needed; creates strong morale
    and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at

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