Inbound Booking Assistant Upstream - FARFETCH

PT Porto
16 Sep 2022
29 Oct 2022
Full Time
FARFETCH exists for the love of fashion. We believe in empowering individuality. Our mission is to be the global technology platform for luxury fashion, connecting creators, curators and consumers.

We're a diverse and global community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. We welcome difference and foster a consciously inclusive environment for everyone. We are Farfetch For All.


We're passionate about operational excellence, acting with our customers always in our heart. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world.


Reporting to the Operations Supervisor, this position is responsible for supporting our warehouse in NL and ensuring an efficient and strong operation. The Inbound Booking Assistant will act as a liaison between our 3rd party warehouse, our Accounts Payable team and the wider operations department.


    • Investigate any upstream order discrepancies relating to Purchase Orders
    • Make adjustments to rectify ERP system in considered cases
    • Act as a liaison between the warehouse and Buying teams
    • Conduct process and value stream mapping related to the upstream order management process
    • Conduct data collection and root cause analysis relating to the above
    • Collect and monitor information relating to supplier compliance and correct systems updates
    • Apply the same focus to Concessions stock holding as well as own brand
    • Liaise with Stock team on internal & external stock takes and stock queries
    • Support upstream compliance checks and controls between 365 and JDA
    • Communicate with external stakeholders & commercial teams within Farfetch
    • Liaise with our Buying team to rectify upstream queries in a timely manner
    • Provide applicable support in other areas in the team when/where/if required


    • You have excellent organisational skills
    • Previous experience in an operations environment (warehousing or shipping and experience with warehousing systems)
    • You are comfortable communicating with a number of internal and external stakeholders, via email and on calls
    • You are detail oriented and take ownership of tasks from start to finish
    • You are comfortable interpreting and presenting data related to stockholding
    • You are confident juggling multiple tasks


    • FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.

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