Director Omnichannel Services & Platform Products

Amsterdam, Netherlands
17 Sep 2022
29 Oct 2022
Full Time
About PVH Corp.

PVH is one of the most admired fashion and lifestyle companies in the world. We power brands that drive fashion forward - for good. Our brand portfolio includes the iconic CALVIN KLEIN and TOMMY HILFIGER brands. PVH has over 40,000 associates operating in over 40 countries and $9.9 billion in annual revenues. That's the Power of Us. That's the Power of PVH.

The Department & Team

The Omnichannel product development team drives the discovery, design, development, improvement and maintenance of all Omnichannel and retail products (consumers & employees services and tooling). The team identifies and scopes problems to offer solutions for an improved consumer experience and always strives for a more efficient operating model. Partnering with the tech department, this team prioritizes the initiatives and problems to solve and steers the development teams to ensure the maximum value is delivered to the business.

The team drives complex and innovative initiatives and products, which sit across multiple departments and technologies. The team is composed of Product Managers, Product Owners and Product Specialists and Project Managers leading business and technical team members working under agile/scrum methodology. The team environment is dynamic, open and value oriented.

The Position

The Director Omnichannel Services & Platform position reports into the Senior Director Omnichannel Development and will be responsible for the long-term strategy and execution of the domain of the Omnichannel direction for the PVH brands.

The role manages a team of currently 8 team members to drive successful end to end execution of the Omnichannel services and products within the pillar. In more detail the role:

  • Sets and constantly communicates the pillar purpose to unlock Omnichannel capabilities that service the brands end-consumers as well as internal channel teams
  • Craft and drive the long-term product vision & product strategy for the pillar portfolio, addressing the biggest Omnichannel challenges ahead
  • Translate company strategy to actionable direction for the teams and anticipate roadblocks, removing those for your team as you progress
  • Identify key opportunities and collaborate on Omnichannel initiatives across all departments (merchandising, supply chain and Ecommerce for example)
  • Responsible for prioritization, innovation, operational excellence, performance and evolution of all omnichannel service & platform solutions including but not limited to the currently portfolio (find in store, order in store, collect in store, exchange in store, omni channel gift vouchers and more)
  • Build and lead a team of product managers, product designers, project managers, and operations specialists to evolve our Omnichannel products to deliver innovation & value for our customers and business teams
  • Ensure product adoption through strong change management and transformation activities
  • Guide and coach team members to further develop their professional and personal skills to achieve their goals, including development plans.
  • Ensure that the multidisciplinary individuals in your teams work closely together and foster a good team relationship. Drive strong collaboration and alignment with the other product pillars (Retail Foundational Systems & Digital Retail Experience) Further, a seamless bond with tech and engineering is critical to the role.
  • Model and encourage collaboration for your team, to build bridges throughout the organization.
  • Communicate and influence across the organization making sure purpose, value of the product portfolio and change management initiatives are understood through best in class stakeholder management incl. senior management
  • Be the single point of contact for your product pillar. Build a strong network at all levels and in all regions, understand business needs, capture feedback and further develop your portfolio to bring value to stakeholders and the organization.
  • Own and manage your team finances, determine yearly needs, overlook vendor rates and ensure costs are within allocated budget (current budget 1M+)
  • Responsible for the relationship with new and current vendors you work with. Including MSA/NDA/SLA and other legal documents with vendors.
  • Be a guide and champion of Design Thinking and Agile product development and guide other stakeholders to learn and adopt those methodologies.
  • Passion for new technologies and eagerness to drive innovation. Use creativity to solve challenges and be on the lookout to find new ways to improve consumer shopping experiences.

This position will need to forge strong partnerships and collaboration with the tech department, who steer the system roadmap, with the strategy team which shares direction on the overall Omnichannel business strategy. It is key to have a strategic view on the business priorities and on the team processes.

The Ideal Candidate description:
  • Approximately 7 - 10 years' relevant experience in a product driven team and organization, including 2 - 4 years leading / coaching a team
  • Experience in product & program/project management with a track record of driving cross-functional, complex projects within agile and waterfall methodologies
  • Appetite for technology & innovation coupled with a process-oriented mindset
  • Highly structured and organized
  • Strong team player
  • Outstanding people and relationship skills; and ability to interact with different levels of a multi-cultural, international organization
  • Open, charismatic and winning personality to be able to handle various stakeholders across the organization and to communicate successfully with stakeholders across levels and cultures

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

What You Can Expect from Us:
  • Acompanyculturethat fostersdevelopment, offering trainingand learning opportunities through our very own PVH University
  • An international environment which respects diversity, equality,and individuality
  • Asmart work programthatempowers ourassociates to workfrom home in the Netherlands, withina flexible schedule
  • Abeautifulstate-of-the-artCampus awaiting you upon our return to the office

PVH Europe and ourbrands,TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.

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