Zegna Real Madrid Ambassador & Marketing Coordinator

Madrid, Madrid, Spain
17 Sep 2022
04 Nov 2022
Customer Service
Full Time

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a ZEGNA REAL MADRID AMBASSADOR & MARKETING COORDINATOR in Madrid, Spain, to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna

As an AMBASSADOR & MARKETING COORDINATOR, you will be the face and voice of ZEGNA in Madrid, acting as the local responsible for coordinating and executing the Real Madrid Experiences that ZEGNA will arrange with their VIP clients. Provide support to EMEA Marketing Coordinator with the execution of Marketing activities for Iberia(Spain and Portugal).

What makes up your day

In this role, you will:
  • Be the link and the engine within Real Madrid Partnership & Activations team, Consumer Engagement HQ team, MarketĀ“s Retail/ Marketing teams and Madrid Retail team in creating the most amazing experience for our VIP clients.
  • Be by the side of International clients during their visits to Madrid, helping and assisting them during their stay in town.
  • Be the local referent and interface to Customer & Retail Excellence/Marketing functions, working on hotels/restaurants reservations, partnering with cultural institutions (museums, gardens, private art galleries), coordinating with Real Madrid team to attend soccer matches and/or arrange visits to their premises or other delighting activities for clients.
  • Accurately report all spending for ROMI calculation
  • Provide support to EMEA Marketing Coordinator with the execution of Marketing activities for Iberia (Spain and Portugal) to ensure the implementation of the markets strategy with a focus on retaining existing customers through dedicated activities, attract new customers.
  • Spread the clientelling culture acting as a role model both with internal staff (retail managers and store staff) and external contacts.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we're looking for someone with:
  • Excellent Clientelling approach
  • High flexibility and reactivity
  • Availability to work also at night, in the weekends when required
  • Passion for football
  • High level of personal presentation
  • Excellent communication and networking skills
  • Great Project Management Skills
  • Autonomy and entrepreneurial spirit
  • Excel and PowerPoint skills
  • University Degree (preferably Business Administration or Marketing
  • Fluent in English, Italian or Portuguese as a plus
  • At least 5 years of previous experience in Marketing and Customer delighting, preferably in the Retail environment.
  • Strong business connection and networking in Madrid.
  • Availability to attend business dinners and weekends with international clients in Madrid.
What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep-to-shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder's pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

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